Escrow Assistant

Today the real estate closing process is confusing, complex, and filled with unfair costs to the consumer. These consumers are left without an advocate, nor do they feel like they know enough about the process to advocate for themselves. To make things worse, the real estate industry has been slow to deliver a customer-first experience or cost-saving automation, and homebuyers and sellers are left with piles of paperwork and fees they don’t understand. At Empora, we’re a team of technologists and real estate experts passionately delivering transparency, ease, and equity to this outdated, $36 billion industry.

Our mission is to make it easy to buy and sell real estate.

We are deeply connected to making the closing process fair, transparent, and empowering. We believe in fast delivery, smart implementation, and constant iteration to solve problems and delight customers. Empora team members enjoy significant autonomy while making meaningful impact through innovative technical solutions, and give individuals the power to drive their own projects and results. If you’re energized by the impact you can make at Empora, we’d love to talk to you! 

General Overview and Expectations:

We are seeking an Escrow Assistant for our growing team at Empora - at the core of our Escrow Assistant’s mission is to consistently provide an excellent seller experience  through every phase of the real estate transaction. In this position, you’ll partner with your Team Lead to anticipate the needs of various parties on the deal and ensure a smooth closing experience from onboarding to recording. 

We are looking for someone who can establish trust and a sense of reliability through strong attention to detail and a proactive approach to solving problems, along with a relentless focus on the client. You’ll leverage a blend of customer support, project management, and Escrow knowledge to gather and organize information, communicate effectively with a wide variety of stakeholders to ensure their different needs are met, complete quality control checks throughout the deal’s lifecycle, and support an accurate and timely closing.  

Location: Ohio

Responsibilities: 

Deliver Consistently Excellent Closings

• Quickly and efficiently identify and onboard sellers and any other contract parties. 

• Compose all preliminary and final settlement statements with a high degree of accuracy and a keen eye for potential issues throughout the life of the file. 

• Schedule and facilitate signing appointments for all parties on the deal, and communicate all requirements and changes promptly so as to not disrupt closing. 

• Support the overall project management of the transaction by proactively communicating timelines and title items to sellers, as well as any issues that need to be resolved. 

• Manage receipt, status, and return of earnest money.

• Assist in ensuring files are funded the same day whenever possible. 

Build Trust with Customers

• Maintain a relentless focus on our clients (investors we work with as well as any other parties involved in a transaction) by communicating and problem solving effectively and efficiently. 

• Exhibit an ownership mindset through ensuring on-time closings with no surprises.

• Resolve complex title and closing challenges as quickly as possible through collaborative teamwork - leverage our internal team of experts along with your own skills and expertise. 

• Proactively communicate, de-escalate, and resolve customer issues through a positive, solution-oriented approach. 

• Maintain clear, concise communication and fast response times to both external and internal stakeholders.

Support the Accurate Funding and Disbursement of Files 

• Ensure preliminary settlement statements reflect accurate financials, accounting for all vendor orders and costs. 

• Review all contracts, addendums, and agreements for accuracy and potential challenges.

• Review Lender Title Orders promptly and convey them to the Team Lead.

Role Requirements & Qualifications:

Required:

• A drive to challenge the status quo in the title industry

• 2+ years of experience as an Escrow Assistant, Escrow Officer, or similar

• Experience reviewing and analyzing title documents, assisting with clearing title issues, preparing settlement statements, and answering client questions

• Customer-focused with a problem-solving mindset 

• Collaborates well with others and stays calm under pressure 

• Detail-oriented and highly organized

• Ambitious, growth-minded, and open to feedback

Preferred: 

• Investor experience: knowledge of assignment contracts, transactional funding, double closings, title abstracts, chain of title, legal descriptions, surveys, liens, property taxes, probate, bankruptcy docs, commitments, endorsements, and title policies. 

• Familiarity with Ohio transactions and state-specific requirements

• Resident and/or non-resident escrow officer or title insurance licenses are a plus

Why you’ll love working here: 

Empora offers a unique opportunity to have a significant impact on our product and the trajectory of our company, as well as meaningful growth opportunities for our team members. We are passionate about creating an environment where you can do work you're extremely proud of with a team of high-caliber individuals.

Additionally, you'll enjoy these benefits!

• Competitive compensation

• Comprehensive medical, dental, and vision coverage and HSAs (we cover 100% of employee premiums and 75% of dependent premiums)

• Short and Long Term Disability coverage, and Basic Life Insurance

• Paid parental leave

• Flexible vacation policy

• Technology and office setup provided so you can do your best work

• 401(k) matching

This position requires the final candidate to successfully pass an E-Verify check

Empora Title is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.