Escalation Support Management

Escalation Support Management

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Defines high-impact, long-term supply chain architecture strategies at the global, regional and operational level. Establishes and manages cross-functional, cross-regional teams to design and implement end-to-end supply chain capabilities, network design and architecture strategies. Manages strategic supply chain models which translate physical and financial flows into business processes, implementing product and services supply chains into the company's business systems. Identifies, recommends, and implements opportunities for improvement across the supply chain. Partners with management and the extended organization to identify operational inefficiencies and new business opportunities. Develops recommendations based on benchmarking, financial results and statistical data. Communicates strategic direction to the organization.

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Performs analytics, identifying reasons for minor issues, by applying knowledge of supply chain, rules, policies, and processes.
• Reviews data and identifies issues or conclusions to report to more senior individual contributors.
• Contributes to a project or cross-functional team as a member with peer reviewing role.
• Supports senior team members by performing ground work analysis used to create strategic supply chain solutions.
• Reviews performance metrics on a regular basis, identifying opportunities for improvement.

Education and Experience Required:

• First level university degree or equivalent experience.
• Typically 2-4 years of experience in a supply chain function.
• Intermediate English level
• Experience in SAP, Salesforce or Easy Tool is a plus.

Knowledge and Skills:

• Strong analytical skills.
• Demonstrated knowledge of Excel, PowerPoint, Word, and Access.
• Ability to work on a team and collaborate across business units.
• Developing business acumen, including understanding of the company's overall business model.

Schedule: 7am -4pm Tuesday to Saturday or Sunday to Thursday.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Coaching, Commercial Acumen, Complex Project Management, Contract Management, Creativity, Critical Thinking, Customer Experience Strategy, Data Science, Design Thinking, Empathy, Engineering Product Development, Financial Acumen, Follow-Through, Global Sourcing, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Manufacturing Supply Chain, Negotiation {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Supply Chain & Operations

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.