ERT Compute Engineer
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
In this position, you will work within the OneTeam support teams, directly with the customer, as required to achieve customer satisfaction and swift issue resolution, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your OneTeam by sharing your component knowledge areas, developing support tools etc., thus increasing the delivery capabilities of OneTeam over time. You will also be working with product development teams to influence supportability design decisions.
How you will make your mark:
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Work to troubleshoot and resolve customer issues on all supported HPE Compute Hardware systems
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Good technical skills in Linux is preferred
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Troubleshoot issues using various tools and debugging skills. Reproduce customer issues as necessary for debugging.
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Work with the Customer Support Hubs and Centers and/or directly with the customer to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers.
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Understand Virtual Team Center Engineers training needs and proactively mentor, coach, develop and deliver trainings to address these needs.
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Develop tools and technical knowledge that prevent problems or significantly speed their resolution.
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Work directly with the product business units to drive improvements in quality, supportability, support processes, and future products.
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Provide our customers with high quality support delivery and drive team success by resolving cases. This includes responding within Operating Level Agreements (OLA’s), analyzing data, developing and communicating customer/problem specific action plans and efficiently driving issues to resolution.
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Actively manage case backlog and balance workload with team mates.
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Drive timely resolution of defects, enhancements, and product improvement recommendations.
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Participate in Class Problem identification, data analysis, and driving timely solutions
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Development and maintenance of troubleshooting tools, as needed
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Analyze incoming issues and develop knowledge and training to improve partner skills and reduce inappropriate elevations and faster customer issue resolution.
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Provide mentoring to virtual team partners.
About you:
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Bachelor’s or Master’s degree in Computer Science, Computer Engineering, other engineering or equivalent combination of education and experience.
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More than 3 years of experience in a customer support, IT support and/or field support.
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Fluent in written and verbal English
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Ability to troubleshoot, isolate, and resolve complex problems.
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Ability to quickly learn products/technologies to a deep level.
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Experience in effectively dealing with difficult people and process situations.
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Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
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Drive for taking ownership of problems and self-development.
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Excellent judgment, flexibility and perseverance.
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Solid decision making and negotiating skills.
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Flexibility to adapt to changing priorities and business requirements.
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Curiosity, fearlessness and willingness to jump into ambiguous technical situations
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#bulgaria#compute
Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
