ERP Retail Japanese (Malaysia)

Company Description

Sutherland is Great Place to Work Certified. Refer your friends today!

Job Description

Job description (仕事�容)

• Associate to handle general enquiries of customers over phone calls and live chats
電話やチャットを介した顧客の一般的な問い合わせ�般に対応します。
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
お客様と高水準のプロ意識を維持し、あらゆる発信�とポジティブな関係を築くため取り組む�要があります。
• Maintains customer records by updating account information.
アカウントの�報を更新することで、顧客記録を維持します。
• Exemplary communication skills and customer-oriented approach
模範的なコミュニケーションスキルと顧客志向のアプローチを行います。
• Ability to present, persuade and communicate effectively
プレゼンテーション能力、説得力、コミュニケーション能力。
• Good knowledge of computer
パソコン知識のある方。

Qualifications

• Working experience: at least 6 months in a customer service industry
• College degree: 3-4 years of professional working experience, with fronting customers working experience of 6 months and above
• Bachelor’s degree: 2 years of professional working experience, with fronting customers working experience (at least 6 months and above, part-time in customer service can be considered)
• Master’s degree: part-time fronting customers work experience is preferred. However, there is no requirement for working experience if candidate has a master's degree.
• Non-Natives - With JLPT N1 or N2 with at least 6 months to 1 year of customer service experience in Japanese language
• Japanese Language skills: Able to read and write Kanji script, strong honorifics, and able to interact with customers politely.

Additional Information

This is the official repository of your referrals for our Japanese E-Commerce Account in Malaysia!

これは、マレーシアでの日本のEコマースアカウントの紹介に関する�式な�報が記録されている場所です！