ePro Support Specialist

In this role, the incumbent is a member of Procurement Center of Excellence and reports to the ePro Product Owner. He/She will interact daily with corporate buyers, plus various eProcurement users within APAC. The incumbent is expected to address and resolve user issues with the eProcurement platform and to enable users to transact with suppliers via PPG’s eProcurement platform.  He/she will implement quality improvement processes in daily activities as necessary to develop innovative ways to improve processes and methods of doing business for Corporate Procurement.

Candidate must be a highly motivated self-starter, work independently, and be capable of handling a large and diverse workload under various levels of supervision. Successful candidate will be counted on to recognize the need to perform certain duties without necessarily be directed by supervision. Must be able to interact globally in an efficient, professional, and responsive manner with all levels of PPG management, internal customers, and suppliers. He/She will be expected to become proficient in new systems and provide training to others in the department as needed.  Ability to size up situations and manage complexity is a must.

Requires:

Excellent verbal and written communications and interpersonal skills, excellent organizational skills, ability to work with minimal supervision, ability to handle a heavy and diverse workload by effectively prioritizing tasks, ability to guide internal personnel and suppliers while coordinating various simultaneous projects.  Obtaining working knowledge of ePro will be required.  Knowledge of Purchasing and Invoicing processes is desirable.  Candidate should have a strong desire for continuous learning and development. 

• College degree is required.
• English and Mandarin proficiency required. Korean a nice to have.
• Minimum 2-year working experience in an office environment.
• Background in accounts payable, finance, or procurement is desirable.
• Excellent interpersonal, communication, and analytical skills.
• Excellent organizational skills.
• Ability to work with minimal supervision.
• Ability to work well with others, promote collaboration and knowledge sharing.
• Strong desire for continuous learning and development. 
• Demonstrate flexibility in attending occasional onboarding and team meetings that may occur in the Americas and Europe time zones.
• Process improvement mindset.
• Workload management, prioritization and multitasking skills.
• Ability to analyze issues with business documents like PO, invoice, credit memos, etc.
• Ability to analyze and determine solutions to problems that arise with business processes.
• Ability to train users in person or remotely on system features and functions.
• Working knowledge of Excel plus proficiency with other Microsoft Office Suite products.

Key Duties and Responsibilities include but are not limited to:

•        Assist resolving issues to ensure efficient workflow with internal clients, suppliers, and accounting departments utilizing ePro for Requisition/Order Creation (PR/PO), Supplier Setup/Maintenance, Invoice Processing and/or User access resolution.

•        Assist with interdependencies between AP, procurement, suppliers, PPG users

•        Support and understand the supplier needs related to the Jaggaer Supplier Network/PPG supplier portal and configurations

•        Understand and provide support related to ePro invoicing processes and other AP requirements

•        Provide ePro application end user support through the use of ePro Pulse case management

•        Become an ePro super user

•        Represent Procurement Center of Excellence as a super user and provide eProcurement support as needed for APAC Procure to Pay deployments

•        Participate in system test and UAT for both enhancement requests, Jaggaer releases, and go-live activities.

•        Perform annual user audits for ePro platform.

•        Plan and support user and supplier communications.

•        Facilitate training sessions for new functionality.

•        Participate in regular status meetings.

•        Promote Purchasing Policy Compliance.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.