Epic Corporate Director, Information Services, Organizational Change

Job Details

Applicants must be currently authorized to work in the United States.

ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Why Epic

The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care!

This role is a HYBRID position with minimum on-site requirement of 2 days a week. Must be within a commutable distance.

Epic certification preferred; if not certified, must become Epic certified within 3 weeks of completing the mandatory Epic training sessions.

Must be available to travel for Epic training beginning the week of 3/31/2025. 

Education and Experience Requirements:

• Bachelor's degree in a related field (e.g., Organizational Development/Effectiveness, Business Administration, Human Resources, or a related discipline) required.
• Advanced degree (e.g., Master's in Organizational Development/Effectiveness, MBA, or related field) is preferred.
• Certification in change management methodology preferred (e.g., Prosci, ACMP)
• 10+ years of experience in organizational change management, managing large-scale change initiatives (e.g., EHR implementations, ERP implementations or other large-scale implementations with impacts across people, process and technology).
• Demonstrated experience in working and influencing senior leaders as part of a large-scale implementation work.
• Demonstrated experience leading change program within health care system, including understanding dynamics and needs of provider and caregiver groups.
• Demonstrated experience in assessing and understanding organizational culture and building change programs that complement existing values & behaviors incorporating best practice & innovative approaches to advance the culture to enable agility for sustainment & growth.

Primary Function:

The primary function of the Organizational Change Management Director is to lead and oversee the strategic direction and execution of change management, communication and training efforts across the Epic EHR implementation and integrate them within the ChristianaCare organization. This role involves communicating regularly across impacted stakeholders, managing the scope, schedule, and quality of change, communication and training deliverables, and ensuring that changes and new ways of working that Epic will bring are delivered across the organization.

The OCM Director will work closely with executive leadership, Epic VP and leadership team, the training team and leaders and consultants to guide change management strategies, build and implement change, communication and training plans, manage risks and issues, and build change capability within ChristianaCare in alignment with organizational culture. The OCM Director will be accountable for preparing all impacted stakeholders for Epic, aligning leaders and equipping them to engage caregivers, and realizing adoption targets and metrics for the Epic implementation.

Principal Duties and Responsibilities:

• Develop and support the strategic direction for change management, communication and training for the Epic implementation in alignment with other strategic initiatives at ChristianaCare.
• Build a roadmap for change, communications and training to support Epic implementation that includes timelines, deliverables, milestones, and measures of success. Manage the roadmap using project management methods and tools supported by ChristianaCare.
• Lead and manage a team of change management, communication and training professionals, ensuring alignment and effective support for the Epic implementation.
• Set clear expectations for change, communication and training team members and align and embed their work across the Epic project team pillars (e.g., clinical, revenue cycle, technical).
• Align the Epic change management program with executive leadership and other senior managers.
• Ensure engagement of the system leaders (e.g., people leaders, frontline managers, and supervisors) in the Epic implementation and equip them with information, tools, and resources to engage caregivers.
• Advise and coach leadership on change management issues, key success factors, and lessons learned. Serve as a leadership contact for change management related to Epic across ChristianaCare.
• Lead comprehensive change impact assessment to support Epic implementation to ensure that change and impacts are documented, verified, and validated and then leveraged in communication, readiness, and training deliverables.
• Reinforce the importance of change management work and provide consistent communication to the Epic project team.
• Identify and troubleshoot issues related to change management strategies and plans.
• Guide the design of change management, communication and training plans, and ensure quality and realization of readiness and adoption metrics for the Epic implementation.

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Post End DateMar 17, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.