Enterprise Technical Advisor, (Post-Sales Customer Success) [IC3 - IC4]

Posted 5 Days Ago
Be an Early Applicant
San Francisco, CA
Entry level
Information Technology • Software
A code search + AI platform to help you understand, fix, and automate across all your code.
The Role
As an Enterprise Technical Advisor at Sourcegraph, you'll manage relationships with approximately 15 Enterprise customers, ensuring they utilize the product effectively while driving metrics like adoption and renewal rate. You'll support customers in solving technical issues, develop success plans, and advocate for their needs internally to enhance customer satisfaction and drive growth.
Summary Generated by Built In
Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. 

We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.

We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.

Here’s how we’re making a difference:

  • Accelerating developers with AI agents that deliver insights and precision—enabling 5x faster test creation, 30% increase in merge requests, and saving 20 minutes per developer daily.
  • Automating repetitive tasks, from remediating vulnerabilities (saving teams 1,000+ hours annually) to speeding up migrations that would take years to months. 
  • Enabling innovation by addressing complex problems like automated bug triage, vulnerability detection, and AI-driven code reviews seamlessly integrated into workflows.

Trusted by 7/10 top software companies by market cap, 4/6 top US banks and many of the companies leading global innovation, like Stripe, Indeed, Tesla, and 1Password, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development.

If you’re passionate about solving the hardest problems in software and shaping the future of technology, join us. Let’s build something extraordinary together.

Location

🌎 While we hire almost anywhere in the world, we have office hubs in select locations and expect this person to reside in San Francisco or Denver to be able to work from one of our office locations for several days per week.

Required locations:

  • San Francisco, CA
  • Denver, CO

Why this job is exciting

You will have responsibility and growth potential in helping us shape and build our young team. As an Enterprise CSM (note: we refer to this role as an Enterprise Technical Advisor), you will manage the relationships with roughly 15 Enterprise customers. You’ll ensure your customer's developers love our product, remain happy customers and grow month over month. You'll also help our customers solve technical problems while driving key metrics like adoption, usage/consumption, NPS, NDR (Net Dollar Retention) and renewal rate.

📅 Within one month, you will…

  • Start building a trusting relationship with your team and partners on Customer Engineering (pre-sales, Sales, and Support teams)
  • Learn about our product, our value proposition, our customers & use cases, our team, and our processes.
  • Join or review customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.
  • Be assigned your first customers with whom you’ll begin to establish trusted relationships to earn and maintain credibility.

📅 Within three months, you will…

  • Meet regularly with your customer champions and advocates; establish yourself as their key point of contact.
  • Ensure your customers derive maximum value from their investment in Sourcegraph; develop account success plans based on insights and needs where necessary.
  • Develop and implement tailored programs and playbooks, contributing to internal team strategy, that provide continued value to our customers and ensure long-term growth beyond just your assigned customers.
  • Provide recommendations based on the customer's infrastructure and use cases, and provide feedback to internal teams as the voice of your customer.

📅 Within six months, you will…

  • Drive the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, renewal, and expansion.
  • Engage customers in product betas, case studies, and webinars as applicable.
  • Drive seamless onboarding processes and work cross-functionally with our support and services team to proactively lead successful deployments.
  • Translate customer sentiment to internal teams and appropriately advocate for strategic product decisions. Be the voice of the customer.
  • Guide your customers as they use Sourcegraph to solve technical problems.
  • Proactively identify new opportunities for expansion and up-sell opportunities across your book of business by collaborating with the sales team to ensure subscription growth and increased solution footprint.

About you

You are an enthusiastic, self-driven, and results-oriented post-sales specialist who shares our values and is passionate about nurturing healthy customers.

Your skill set:

  • You are curious about the technical topics our customers deal with daily (migrations, code refactors, developer onboarding, etc.) and have the ability to partner with them on technical solutions both using and extending the Sourcegraph product. You use your technical skills to help guide customers and solve problems.
  • You are an influential and strategic thinker who co-develops success strategies with customers and your account team counterparts (AE, etc.) to ensure we bring value to our customers and continue to solve their ongoing needs. You commonly report on the status via Business Reviews with documented KPIs and success metrics associated with use cases.
  • You actively listen, synthesize information, communicate effectively, and present with confidence and customer empathy to various stakeholders (end-user devs to C-level stakeholders) and internal teams.
  • You are proactive. You can collaborate with multiple stakeholders to identify opportunities, address complex political situations, and support customers throughout.
  • You are naturally curious and seek to learn about product features and their benefits. You provide recommendations based on stated customer needs and use cases. You engage customers on relevant betas, updates, and educational material, as applicable.
  • You are exceptionally organized and have strong project management skills. You are a strong adopter of tools and standardized processes to document customer conversation goals and project customer health scores across your entire book of business. You can prioritize effectively and can set and deliver on expectations.
  • You are a team player who can proactively contribute to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals. You can take responsibility for your actions and recognize mistakes as learning opportunities.

Level

📊 This job is an IC3 - IC4.  You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

To determine your salary, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The starting salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that these salary ranges may be adjusted in the future.

💰The target compensation for this role is $154,720 USD - $178,400 base + $38,680 USD - $44,600 variable ($193,400 - $223,000 USD on-target-earnings). 

Please speak with a recruiter for additional information regarding zone locations.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! 

We expect the interview process to take 5 hours in total. 

👋 Introduction Stage - we have initial conversations to get to know you better…

  • [30m] Recruiter Screen
  • [60m] Hiring Manager Screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…

  • [60m] Cross-functional team collaboration / Peer
  • [60m] Working Session - Hiring Manager, 1 TA, 1 AE

🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…

  • [30m] Values
  • [30m] Leadership with co-founder 
  • We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Learn more about us

You can learn more about what it is like to work at Sourcegraph by reading our handbook.

We are an ambitious team who are collectively working hard to build the most influential company in the world.  You can read more about our culture, competitive compensation and benefits here

Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. 

Sourcegraph participates in E-Verify for U.S. Employees.

Top Skills

AI
The Company
San Francisco, California
180 Employees
On-site Workplace
Year Founded: 2013

What We Do

Sourcegraph is a code AI platform that makes it easy to read, write, and fix code–even in big, complex code bases. Meet our 2 products:

Cody: Write, fix, and maintain code with the most powerful & accurate AI coding assistant, Cody. Cody uses the code graph to understand your entire codebase and help developers write and ship code with autocomplete and commands.

Code Search: Search your entire codebase—every code host and repository, at any scale—in a single place. Code Search makes it easy for developers to onboard to new codebases, understand code faster, and find & fix security risks.

Why Work With Us

We're developing the world's most advanced code AI platform with a team of brilliant across the globe (100% remote). Our company values are the beliefs + principles that help us achieve our goals and build an inclusive team. We provide total rewards that are highly competitive and allow you to thrive both personally and professionally.

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