Enterprise Solutions Engineer (SF/NYC)

About Persona

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

About the Role

As an Enterprise Solutions Engineer on our Post-Sales team, you’ll partner closely with members of our Customer Success Manager team to provide thought leadership and develop strategy to ensure the long-term success of our customers. You’ll be responsible for owning technical solution design and delivery, addressing a wide range of complex needs for our portfolio of strategic and enterprise customers. You’ll also work closely with the product and engineering teams to relay customer requirements and drive our product forward, operating on the boundaries of our platform and pushing what it can accomplish. In short, you’ll act as a key advisor who is integral to our relationships with both our customers and other internal teams.

If you love applying your expertise to new challenges, driving problems to a solution, developing strategy, constantly learning, and educating others, this is the perfect role for you. Come help us build a world-class Solutions Engineering team!

What you'll do at Persona

• Partner closely with our Customer Success Manager team to drive account strategy, onboard and nurture Enterprise accounts and ensure they maximize the value of Persona
• Be the trusted advisor for our most strategic customers; develop strong relationships with business and especially technical stakeholders which lead to the expansion of our partnership
• Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases
• Drive exceptional execution for our Solutions Engineering team
• Create documentation for sharing learnings and scaling your solutions and best practices.
• Build strong relationships with our Product and Engineering teams
• Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap

What you'll bring to Persona

• A minimum of 5+ years of experience in a technical customer-facing role, with at least 2 years working with a small portfolio of enterprise accounts
• You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence.
• You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
• You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus
• Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
• You’re collaborative; cross-functional work excites you
• You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
• You’re comfortable navigating and operating with ambiguity and in uncharted territory
• You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
• Willingness to travel up to 25% of the time for customer engagements
• Bonus points for experience in the compliance, identity verification, and/or fraud space

Compensation & Equity

This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.

Benefits and Perks

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.