Enterprise Solution Engineer

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for an Enterprise Solutions Engineer

Compensation: $180,000 - $224,000 Base, employee equity plan grant & world class benefits.

If you’re a motivated and experienced Enterprise Solutions Engineer, we invite you to join our AMER Solutions Engineering Team. In this role, you’ll collaborate with enterprise customers and partners to showcase the value of our industry-leading Intelligent Customer Data Platform (CDP). You’ll partner with the Sales team to identify customer needs, define solutions, and demonstrate how mParticle can drive measurable business outcomes. In this role, you’ll collaborate with enterprise customers and partners to showcase the value of our industry-leading Intelligent Customer Data Platform (CDP). You’ll partner with the Sales team to identify customer needs, define solutions, and demonstrate how mParticle can drive measurable business outcomes.

About the role: 

Business Value Articulation

• Engage with customers to understand their objectives, challenges, and desired outcomes.
• Identify opportunities where mParticle can deliver measurable value and improve marketing effectiveness.

Solution Design

• Lead the technical design process, mapping customer requirements to mParticle’s capabilities.
• Create tailored solutions aligned with customer goals, focusing on driving revenue growth, customer engagement, and marketing performance.
• Design and deliver Proof of Concepts (POCs) to showcase how mParticle achieves customers’ desired outcomes and accelerates deal cycles.

Pre-Sales Support

• Collaborate with Sales to deliver value-based demonstrations, technical proposals, and solution architectures.
• Respond to RFPs to showcase how mParticle drives business outcomes.

Thought Leadership

• Stay informed about advancements in AI/ML, predictive analytics, and marketing automation.
• Contribute to thought leadership through blog posts, whitepapers, and industry events.

Technical Advisory

• Act as a trusted advisor to clients, sharing best practices and aligning strategies with emerging technologies.

Customer Success Collaboration

• Partner with Professional Services and Customer Success teams to ensure smooth implementation and adoption.
• Provide technical guidance to support upsell opportunities.

Cross-Functional Collaboration

• Work closely with Product, Marketing, and Engineering teams to influence the product roadmap and deliver innovative solutions.

Continuous Learning

• Stay updated on Martech trends and share knowledge internally through training sessions and workshops.

Requirements

About you:

• 4+ years in Solutions Engineering, Architecture, or Consulting in SaaS, cloud, or Martech, with a focus on enterprise-scale customer data.
• Deep knowledge of CDPs, marketing automation, customer engagement platforms, analytics tools, and related technologies.
• Excellent storytelling skills, with the ability to present complex ideas to both technical and non-technical audiences.
• Proven ability to translate business needs into technical solutions.
• Demonstrated experience working with cross-functional teams, including Product, Engineering, Sales and Marketing.
• A willingness to experiment, learn from mistakes, and innovate.
• Location: Willing to commute to the NYC Office, with hybrid work (4 days/week in-office).
• Travel: Willing to travel up to 25% for client meetings.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $10,000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance! 
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.