Solution Architect

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

An Enterprise Solution Architect helps align where a Senior Care customer is at in their utilization of software with their goals, in addition to how PointClickCare solutions can provide solutions to meet specific business needs. A solution architect requires both technical and interpersonal skills to interpret goals, describe value, and prescribe solutions. They evaluate the existing environment and examine how different elements of business, information, and technology can be applied to solve a specific problem.

Key Responsibilities

· Collaboration with internal teams - partners with AE & POD to identity opportunities with customers, as well as the associated CSMs, TAMs, etc., to understand the approach to customer engagement, contribute to account and success plans, and understand "who is on first" to lead specific topics and takeaways.

· Client facing meetings - in conjunction with AE/POD, attend on site and remote meetings with customers to understand customer goals, and align those with current utilization and potential opportunities to expand or enhance utilization. Conducting follow ups as designated.

· Product updates - taking initiative to stay current on commercially available PointClickCare functionality. Expectations could also exist to be able to describe other features at a high level, for example, how data flows or security features available, etc.

· Proper preparation - being prepared to discuss topics with clients might include soliciting other SMEs within the team and, if deemed necessary, incorporating other SMEs to be prepared to anticipate the needs/direction to best meet the goals of the customer.

· Key contributor to GTM new product teams (modules that are in Early or Limited Availability), triages customer product feedback received via multiple avenues (customer conversations, CSM or TAM interactions, etc.), as well as "other duties," such as: initiatives with Marketing to create assets/materials, assisting in presentations of our product to non-customers or internal groups, assisting RFP/RFI/SQ team with response and escalation, as necessary.

Qualifications and Skill

· 6+ years experience with the PointClickCare EHR platform in combination with Senior Care Industry knowledge

· Bachelor Degree in Healthcare or Sales or related discipline

· 2+ years experience presenting/participating in customer presentations

· Self-starter, able to work independently, prioritize to deliver on time, adapt priorities and a flexible approach to sharing client insights.

· Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met.

#LI-AJ1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.