Enterprise Sales Support Specialist (AMER - Timezone)

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian is looking for a Sales Support Specialist to provide post-sales support for our Enterprise clients. This role will play an integral part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.
In this role, you'll get to:

• You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.
• You will demonstrate exceptional customer service skills that will delight your customers.
• You are going to learn new systems and processes to support post-sales activities for Enterprise customers.
• You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance.
• You will be flexible enough to adjust on the fly and always strive to live the value of "Don't #@!% the customer."
• You will use your innovative mind in identifying process gaps to recommend effective solutions and process improvement ideas.

On your first day, we'll expect you to have:

• Extensive background providing customer and sales support through various channels, including direct and indirect sales.
• Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening.
• Experience creating quotes and supporting an end-to-end order management process.
• Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms.
• Ability to work under pressure and remain flexible to handle high volume and demands.
• Robust multitasking skills with strong attention to detail.
• Ability to identify process gaps or conflicts and propose effective solutions.
• A positive attitude; work with a sense of urgency; demonstrate timely and thorough execution
• The capability to shift from one function to another with relative ease and proficiency
• Strong understanding for software billing and licensing.
• Familiarity with ERP systems and Salesforce is essential.
• Previous B2B or B2C support experience providing billing and licensing support
• You have demonstrated talent at inspiring change from customer feedback

It would be great if you also have..

• Familiarity with Atlassian's suite of products, and experience using Jira Service Desk and Confluence.
• Experience in the enterprise software industry.
• Experience in process improvement and project management.

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .