Enterprise Monitoring - Incident Management Analyst

Title: Enterprise Monitoring - Incident Management Analyst

Location: Oklahoma City, OK

Duration: Full Time

Salary: $Market

Implement and manage incident response plans for critical enterprise incidents.

Evaluate the severity off all incidents and coordinate response efforts.

Act as the point of contact for incident stakeholders.

Coordinate and ensure correct resources and SMEs are assigned and involved.

Implement and administrate all communication efforts during incident responses.

Lead post-incident reviews and create proper documentation of incidents. Follow-up to ensure all suggested improvements are evaluated and implemented.

Identify incident trends and propose remediation efforts.

Advocate for strong monitoring, alerting, and communication efforts for all technologies.

Miscellaneous:

Attends meetings and serves on committees, as requested

Coordinates with upper management to inform and relay information where applicable

Regular attendance as required

Performs additional duties and assignments as requested

Qualifications

Education/Certification:

High School graduate required

Bachelor degree required

Experience Required:

2+ years of related experience in the Information Technology industry. Preferable incident management experience within an enterprise environment.

Experience managing multiple high priority activities with conflicting urgencies.

Practical experience working across departmental borders and building formal and informal networks

Knowledge of:

Familiarity with technologies such as log monitoring, SNMP, ICMP, WMI, web transactions

A working understanding of technical terminologies to effectively communicate with SMEs.

Alerting and communication technologies leveraging apps, email, sms, and push notifications

Skills and Abilities:

Proficient in preparing clear, accurate, and appropriate communication

Excellent on-the-fly communication skills, both written and verbal

Strong leadership and organizational skills

Work for extended time at keyboard/terminal

Maintain effective working relationships with supervisor and coworkers

Work flexible hours, including weekends and evenings

Note: If interested please send your updated resume [email protected] and include your Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!