Enterprise Implementation Consultant

We're looking for an ambitious, detail-oriented self-starter to join our Client Success team as an Enterprise Implementation Consultant. Once a sale is complete, our Implementation Consultants ensure the Awardco product is properly set up and configured to meet client needs. This role requires excellent communication and project management skills in order to build and maintain strong relationships with all of Awardco’s clients.

What you will do:

• Execution of multiple, simultaneous multi-year Enterprise Professional Services Projects for customers.
• Ensure customer success and satisfaction in a friendly and courteous manner.
• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets.
• Meet or exceed established performance requirements and goals.
• Contribute to team effort by ensuring the highest possible level of customer satisfaction using quality management processes.
• Be responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines.
• Communicate across various departments and with multiple third-party vendors to ensure project progress.
• Manage time and resources to facilitate multiple implementation projects simultaneously.
• Maintain customer records by updating account information and task status using project management tools and methodologies.
• Continually investigate our product and gain industry knowledge to improve performance and skill set.
• Work independently to accomplish tasks to meet performance requirements.
• Contribute to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
• Demonstrate ability to handle escalations in conjunction with leadership.
• Ensure key project stakeholders are kept informed throughout the entire project lifecycle.
• Demonstrate ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing lessons learned.
• Provide support in people development.

What you will bring:

• Bachelor’s degree in MIS or related field preferred.
• Exceptional communication and customer service skills.
• Experience leading software implementation projects for Enterprise-level clientele
• 5 to 10 years of software implementation experience is preferred
• Software life cycle knowledge
• Aptitude to quickly become an Awardco systems expert.
• Excellent oral and written communication skills.
• Strong logical, analytical, and reasoning abilities.
• Demonstrate organizational skills while working on multiple projects.
• Strong understanding of technical designs, database structures, and specifications.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Detail-oriented.

Why Awardco:

• One of the fastest growing companies in the Nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• A revolutionary, client-approved product.
• Leadership that listens.
• New 200,000 sq. ft. headquarters.