Enterprise Head of Customer Due Diligence & Onboarding

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

We are currently seeking an Enterprise Head of Customer Due Diligence & Onboarding to lead our due diligence efforts across the bank.  This role will report to the Deputy Head of AML and will be responsible for establishing customer onboarding and CDD policies, procedures and processes to maintain regulatory reporting standards. This is a hybrid role and will be required onsite a minimum of 3 days per week.

Responsibilities:

• Manage and oversee a centralized due diligence and onboarding function across Consumer Compliance and Financial Crimes Compliance.
• Review AML programs and controls for Banking as a Service, Marketplace Lending and/or Payments Fintech partners to ensure their programs align with Cross River’s risk appetite.
• Interface directly with the business and Fintechs on building and reinforcing AML programs and controls to launch sustainable programs.
• Establish and maintain processes for proactively identifying and assessing BSA CDD across the product lifecycle and deploying compliance resources in accordance with those risks and the Company’s risk appetite as part of the due diligence and onboarding process.
• Oversight and establishment of change management processes covering both internal changes (e.g., new or modified products/services) and external changes (e.g., changes to law/regulation) that relate to the CDD Program for new partner product onboarding and due diligence processes.
• Partner with Fintech Banking and Product teams for new products and services to assess BSA/AML and OFAC risks and control environment ahead of new product or service launch.
• Manage the tracking and remediations of high-risk issues and escalations as well as producing metrics and/or key performance indicators as they relate to CDD Oversight.
• Communicate effectively with internal stakeholders, including Business Risk, Relationship Management teams and other areas of BSA/AML.
• Provide guidance and advice on due diligence requirements from a Financial Crimes Compliance risk-based approach.

Qualifications:

• Bachelor’s Degree required.
• Minimum of 10+ years of BSA/AML compliance experience; experience working for financial institutions or highly regulated industry and/or law enforcement and investigations preferred.
• Background knowledge of BSA and AML laws and regulations, including the Bank Secrecy Act, the USA Patriot Act, AML Act of 2020 and OFAC requirements.
• Knowledge of enhanced due diligence matters, financial fraud and applicable state and federal laws, payments, MSBs, correspondent banking and complex customer types and product offerings.
• Ability to manage complexity, multi-task and deliver solutions on a tight deadline.
• Experience in BaaS, partner banking, and/or customer/client experience preferred.
• Experience of working within a strong regulatory/control environment.
• Strong communication skills, written and verbal.
• Strong analytical, problem solving and organizational skills.

#LI-JJ1 #LI-Hybrid #LI-Onsite

Salary Range: $190,000.00 - $230,000.00