Enterprise Customer Success Manager

Join Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.

As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.

We’re looking for an Enterprise Customer Success Manager who will grasp customer requirements and feedback, handle multiple stakeholders internally and externally, and serve as a trusted advisor for your clients and your team members.

Where does this role fit in our vision?

Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain. 

You are:

• Adaptable, comfortable with change, and not afraid to be bold: You know how to perform and contribute through the ebbs and flows of sales at a tech startup
• An action-oriented professional - Lusha is a high volume and dynamic sales environment, and you’re someone who thrives in an environment where both speed, quality of service and interaction are critical
• Process-oriented and organized - You’re able to take stock of your account base and prioritize time effectively
• A nurturing entrepreneur - It’s still early in the Lusha journey. With several new products and features on the roadmap, you’re excited to solve client issues and pain points through the adoption of new solutions
• An exceptional collaborator - You recognize that collaboration is the key to success. You’ll work regularly with Product, Market and R&D in addition to your sales colleagues
• Analytical - At Lusha we measure everything. You’ll analyze our GTM strategy constantly, proposing new and better ways to connect with our customers

How you’ll shape the future of CSM

• Manage a book of up to 120 clients from initial onboarding, integration, Adoption of new feature demos, feedback calls 
• Deliver an outstanding customer experience, ensuring the maximization of our product value in order to drive customer stickiness, high adoption, and growth
• Work alongside your counterparts within the Account Management team to map out strategic accounts and work on the growth potential of your shared book of business
• Drive positive net retention and mitigate churn through ongoing support, and high Adoption
• Solicit valuable product feedback and feature requests, acting as a conduit to our internal product and engineering teams

Requirements

Here’s what we need from you

• 2+ years as an Account Manager / Customer Success Manager
• Experience working with global customers in a SaaS environment is a MUST
• Proven ability to build and maintain strong relationships both internally and with customers
• Background as an Adoption and Onboarding manager/CSM/Enterprise Account manager is a plus 
• Native or Fluent English and any additional languages is a plus (French, Spanish, German, Dutch/Flemish)
• Excellent listening, presentation, and communication skills, adaptable to all levels of business audience

Working Monday-Friday, and from office Monday, Tuesday and Thursday.

How will you innovate? How will you learn? 

As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.

Why Lusha? It’s simple

Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.