Position Summary
PredictionHealth is looking for an Enterprise Client Success Specialist to join our growing team. This person's core function will be to help us grow and maintain our base of Enterprise-level clients. You will be hands-on in executing Operations initiatives including client onboardings, client business reviews, customer success initiatives (e.g. creation of support materials, capturing client feedback to help inform and enhance the product), among other general tasks.
PredictionHealth is a healthcare technology company leveraging proprietary Artificial Intelligence (AI) solutions to improve the lives of healthcare providers. This position represents a tremendous opportunity to grow with a dynamic startup at the forefront of innovation in the field. If you are a creative, motivated, and results-driven individual, we'd like to meet you!
Essential Duties and Responsibilities
- Manage onboarding process for new clients and business reviews for existing clients to ensure they are getting the most out of the PredictionHealth platform and to drive client retention
- Developing a thorough familiarity with our current and future products to be able to articulate the value to current and future clients
- Relaying customer feedback to enable the development and improvement of current and future products
- Generating content and customer support documentation to ensure client satisfaction and retention
- Provide input and guidance on product development of PT specific product lines
- Participation in training programs as required by company
- Other ad-hoc projects as needed
Minimum Requirements (Knowledge, Skills, and Abilities):
- PT/PTA degree or similar relevant experience
- Experience in Outpatient Rehabilitation
- Leadership Experience in Outpatient Rehabilitation
- Strong interpersonal skills for dealing with clients
- Ability to gain understanding of client pain points and articulate solutions
- Excellent oral and written communication skills
- Ability to connect with people via phone/email
- Self-motivated and self-directed with strong organizational and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities while maintaining focus
- Technologically savvy with the ability to use multiple software and internet platforms
- Previous Client Success experience
- Thrives in ambiguity
Preferred/ "Nice to Have" Knowledge, Skills, and Abilities:
- Experience/expertise with Google Suite
- Previous management experience
- Previous software training or implementation experience
Salary Range: $100K-$110K OTE
PredictionHealth is currently not hiring in the following states: CA, DC, MT, HI, or NY
This organization participates in E-Verify. For further information, please visit https://e-verify.uscis.gov/web...
What We Do
PredictionHealth has developed the first AI that can read and understand PT/OT documentation within your EMR.
Our AI, called PT Practice Intel, helps clinics capture more revenue and document more compliantly. It continually monitors 100% of your notes in your EMR, giving insight into whether your therapists:
- Could have billed a different, possibly higher value, CPT code compliantly.
- Are billing the full amount of allowable units during their visits.
- Are documenting compliantly, if they would pass an audit, and where they could improve.
With simple intuitive dashboards and personalized metrics / education for all your therapists, PTPI saves tons of time and helps you to maximize revenue.
Reach out today and find out how AI can optimize your practice! Try it out free for 2 weeks with your own data.
