Enterprise Business Operations Billing Support

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.

• Update of insured policyholders’ and members’ details in Group Asia (GA) and with all related Third-Party Administrators (TPA) but not limited to change of address, NRIC/FIN, email address and bank accounts.
• Verify and perform members’ movement transactions (e.g., addition, termination and change of entity) for Renewal Packaged and Group Customized policies in Group Asia (GA). To issue defer premium bills in Group Asia (GA) upon verification. Completion of transactions in Workflow is required for Packaged policies.
• Prepare softcopy policy documentations including policy contract, schedule, endorsements, and Letter of Guarantee (LOG) for completed New Business and Renewal cases. Policy documents to be sent to policyholders’, agents, intermediaries, PACS Business Development Manager (BDM) or PACS Client Relationship Manager (CRM) via email.
• Prepare ad hoc Letter of Guarantee (LOG) and Certificate of Insurance (COI) requests manually and send to policyholders’, agents, intermediaries, PACS Business Development Manager (BDM) or PACS Client Relationship Manager (CRM) via email. 
• Email management handling general email enquiries but not limited to policy processing status, Third Party Administrators (TPA) application login failure and benefits entitlement.
• Process Group Customized policy members’ movements and/or updates that are submitted to common mailbox, SGP ES Billing. To provide acknowledgement emails to policyholders’, agents, intermediaries, PACS Business Development Manager (BDM) or PACS Client Relationship Manager (CRM) via email upon completion.
• Archive completed transactions processed under a to f in accordance to required format or Document ID in Content Manager (CM).
• Daily Cards extraction including verification of members’ movement but not limited to addition, termination and change of entity. Verified files are to be sent daily to affected respective Third-Party Administrators (TPA) for processing.
• Monthly review of pending cases and send out reminder letters for outstanding medical underwriting requirements to the insured members of the Enterprise Business customers of PACS.
• Other Adhoc assigned tasks.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.