Enterprise Account Manager

At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

We’re not just offering a job; we’re inviting you to join a groundbreaking team that drives innovation in the tech industry. In this role, you’ll have the opportunity to work on cutting-edge projects with a team that values your unique skills and perspectives. Our supportive and team-focused environment is designed to foster your professional growth and creative problem-solving. With competitive compensation, comprehensive benefits, and a strong dedication to work-life balance, CoLab Software is where your career can truly thrive and make a meaningful impact. 

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.

This position will require occasional travel for on-site team meetings in Newfoundland Canada, at least twice per year (primarily in December and June) in addition to occasional travel to customer sites. We recognize that travel can involve personal commitments, and we strive to accommodate individual circumstances, however the expectation is that travel to, and attendance at, the majority of these events is mandatory. Details about travel arrangements and covered expenses will be discussed during the hiring process.

As an Enterprise Account Manager, you will be instrumental in driving the growth and expansion of our existing enterprise customers. Your primary focus will be on leveraging enterprise strategy to foster deep relationships, deliver tailored solutions, and help clients achieve significant business outcomes. You will develop and execute robust account strategies aimed at landing and expanding 7-figure accounts while also working closely with Customer Success Managers to identify and close upsell opportunities ranging from $100K to $1M+.

What You’ll Do:

• Build Strategic Relationships: Establish and foster relationships with existing enterprise customers and strategic accounts to become their trusted advisor and advocate for CoLab.
• Develop Account Strategy: Create and execute comprehensive account plans that maximize value for customers while driving significant revenue growth for CoLab.
• Provide Expert Consultation: Act as a subject matter expert on CoLab and industry best practices, guiding customers on how to effectively leverage our solutions to meet their specific needs.
• Identify Opportunities for Expansion: Proactively find, qualify, and cultivate upsell opportunities within existing accounts, specifically focusing on expansion deals ranging from $100K to $1M+ by understanding their evolving business and technical requirements.
• Partner with Cross-Functional Teams: Work closely with Account Executives and Customer Success teams to strategize on account expansions, renewals, and identifying growth opportunities.
• Drive Customer Success: Assist customers in achieving their desired outcomes by aligning CoLab's solutions with their goals, fostering long-term partnerships.
• Document Activities: Manage follow-up conversations, track progress, and document all activities and insights in Salesforce to ensure transparency and effective pipeline management.

Who You Are:

• Experience: Proven track record in an Account Manager role within a SaaS business, or an engineering background with strong closing skills, particularly with large enterprise customers. Experience in Manufacturing is a plus.
• Strategic Thinker: Strong ability to navigate complex enterprise sales cycles for a product that is new to market, leveraging a strategic mindset to devise effective account plans that include closing expansion deals of $100K to $1M+.
• Customer-Centric: Passionate about helping clients succeed and delivering significant value, with a keen ability to comprehend and analyze customer use cases.
• Team Player: Dedicated to a team-oriented approach, with an ownership mindset and no ego.
• Resilient: Motivated by challenges, you are excited to overcome roadblocks and drive positive outcomes for both customers and CoLab.
• Excellent Communicator: Strong communication skills, with the ability to articulate technical concepts and solutions clearly and persuasively.
• Adaptable: Thrives in a fast-moving startup environment, ready to embrace change and innovate as needed.