About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Are you a passionate relationship-builder, strategic thinker, and master of customer satisfaction? If so, we invite you to be our Enterprise Account Manager. At PartsSource, our mission is to simplify the healthcare technology management process. As an Enterprise Account Manager, you will be the linchpin in enhancing this mission.
Reporting directly to our VP, Enterprise Sales, you will be the human face of our brand and responsible for nurturing a robust, beneficial relationship with our esteemed clientele. Your role encompasses comprehensive contract management, regular business reviews, and the expansion of our customers' engagement with PartsSource Pro.
What You’ll Do:
- Lead with empathetic understanding of your assigned customer(s), developing detailed account plans with a unique strategic approach.
- Be the customer’s primary point of contact, their trusted advisor, providing onsite support and managing the relationships in your territory.
- Collaborate with PartsSource Pro leadership to drive growth strategies within your portfolio.
- Negotiate contract renewals, always aiming to provide win-win solutions.
- Spearhead growth in key modalities within the HTM environment and champion critical integrations for a seamless workflow.
- Deliver high-quality Business Reviews while collecting and analyzing sales data, operational reports, customer retention metrics, and relevant trends.
- Foster enduring relationships with clients, understanding their unique needs and ensuring our teams fulfill them.
- Scout for new business opportunities, developing strategies with internal stakeholders to seize them.
- Act as a point of escalation for any client issues, working tirelessly to resolve them while maintaining an exceptional customer experience.
- Contribute to team growth by mentoring junior members and imparting best practices.
- Stay abreast of all company services and solutions to serve as a knowledgeable resource to clients.
- Initiate efforts to improve processes, elevate quality, and enhance the overall customer experience.
What's in it for you:
- A competitive base salary with tremendous earning potential through our uncapped commission structure post-training
- Supportive company culture that provides the tools and guidance to guide you towards success
- Various training and development opportunities at your discretion
- Ability to work remotely
- Internal sales competitions with additional bonus money to winners
What You’ll Bring:
- 3-5 years of documented success in Medical Sales/Account Representative/Account Manager roles, or similar, preferred.
- Healthcare industry experience, ideally with Clinical Engineering, HTM, and hospital Supply Chain exposure.
- Proficient in negotiation, contract understanding, and achieving quotas.
- Comfortable with sales, operational performance metrics, and financial elements of the business.
- Fluent with Microsoft applications and Salesforce CRM.
- Exceptional analytical and organizational skills, accompanied by standout communication and presentation abilities.
- Ability to travel as needed (approximately 30%)
- Ability to thrive while working remotely and independently.
- B.A. degree in Business Administration, or relevant field.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
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Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
Top Skills
What We Do
PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies.
As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on
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