Enrolment Specialist

Job Description:

Job Title: Enrolment Specialist

Location: Kwun Tong, Hong Kong (Onsite)

Full time (Permanent Role) - Monday to Friday 9am to 6pm

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

A license from Hong Kong Insurance Authority by meeting the minimum education or professional qualifications, passing the Insurance Intermediaries Qualifying Exams (paper 1 & 2) and having a valid HK ID card/passport is required.

Role Overview

You'll be at the heart of delivering exceptional customer experiences for our customers, brokers, and group secretaries. This role offers candidates with less experienced or fresh graduates an excellent opportunity to grow and thrive in a supportive environment. We'll provide you with all the necessary training and development to succeed. If you're starting your career and are passionate about the insurance industry, join us and make a difference.

What you will do

• Play a key role in onboarding new customers through processing applications, ensuring the enrolment processes are completed efficiently and accurately.  

• Handle tasks, such as policy changes, intermediary servicing, claims assistance, while also managing enrolment-related inquiries.  

• Communicate effectively to resolve any queries from customers, brokers, group secretaries or internal teams, demonstrating empathy and a solution-oriented mindset.  

• Develop an understanding of business rules and regulatory requirements, ensuring compliance with industry standards.  

• Undertake licensing exams with the Hong Kong Insurance Authority (HKIA) within your first three months to gain professional qualifications (IIQE Paper 1 and Paper 2).  

What you will bring

• Fluency in English and Chinese (both written and spoken) as we are dealing with international customers/brokers.

• A passion for the insurance industry and a *can-do* attitude to tackle challenges.  

• A commitment to continuous learning, with an eagerness to gain industry knowledge and certifications.  

• Excellent communication and interpersonal skills, with a friendly and professional approach to customer service.  

• Strong attention to detail and a proactive mindset.  

What you will gain  

• Hands-on experience in the insurance sector with on-the-job training.  

• Opportunities to earn industry-recognized qualifications and grow your career with us.  

• A supportive team environment that celebrates your success and professional growth.  

• The chance to make an impact in helping others live healthier and happier lives.  

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the Uk Pay Policy on OurBupa.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Call Centre

Locations:

The Quayside