*Please note: This is mainly a remote/work at home position but it will require 1-2 days per quarter to be on-site in Whitestown, Indiana. The schedule is Monday - Friday, 8am - 4:30pm EST.*
ESSENTIAL FUNCTIONS
-
Prepare and review claims to ensure billing accuracy according to payor requirements.
-
Pursue collection activities to obtain reimbursement from payors.
-
Contact payor to request overrides, retro authorizations, additional documentation, window extensions, etc. to ensure invoice has necessary elements for reimbursement or to work a rejected claim (denial).
-
Frequent follow up with payers and/or patients on outstanding accounts.
-
Respond to billing inquiries and questions relating to patient accounts.
-
Frequently use phone/email/portal communications with patients and payors.
QUALIFICATIONS
-
HS Diploma or GED required
-
Customer service experience; healthcare/insurance industry preferred
-
Patient billing and collections experience preferred
-
PC Skills including Microsoft Outlook, Excel, Word and Internet
-
Strong written & verbal communication skills
-
Detail oriented and strong organizational skills
-
Self-starter and team player; willingness to learn
-
Focus on quality and service
-
Demonstrated ability to meet multiple deadlines and manage a heavy workload
-
Integrity to handle sensitive or confidential information is critical
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Top Skills
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind.
As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.
Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
