Enrollment Operations Manager

Position Overview

The Enrollment Operations Manager is key in ensuring our enrollment processes are efficient, compliant, and data-driven. This role will serve as the critical link between the Registrar’s Office, Compliance, Admissions, and IT, focusing on improving data quality, process documentation, and interdepartmental communication. The goal is to eliminate process gaps, mitigate compliance risks, and enhance the student onboarding experience.

Department: Registrar’s Office, Academic Operations
Reports To: Nicole Scott, Sr. Director of Academic Ops

What You'll Do

• Compliance & Documentation:
• Ensure all enrollment documentation adheres to regulatory standards and is regularly updated.
• Create, maintain, and streamline detailed process documentation (SOPs, workflow diagrams) and training materials for staff.
• Enrollment Process Management:
• Own key enrollment tasks (POG process, EAs, SPFS, etc.), ensuring proper execution and data capture.
• Identify, document, and resolve process gaps that lead to compliance or communication issues.
• Enhanced Data Quality & System Integration:
• Develop and implement regular data validation and audit procedures to ensure data accuracy.
• Collaborate with IT to integrate enrollment systems with other Campus platforms, reducing manual entry and improving reporting with dashboards.
• Admissions & Tuition Implementation:
• Partner with the Admissions team to streamline student onboarding and improve data accuracy.
• Manage tuition implementation processes, including fee structure transitions, pricing for students taking extra credits, and determining effective tuition durations.
• Oversee the offer letter process to ensure clarity and accuracy in communicated enrollment details.
• Compliance & Risk Management:
• Monitor regulatory changes and coordinate with internal/external auditors to ensure ongoing compliance.
• Develop escalation procedures for addressing non-compliance issues, data discrepancies, or communication breakdowns.
• Cross-Functional Communication & Continuous Improvement:
• Facilitate meetings with key stakeholders (Admissions, IT, Financial Aid, etc.) to ensure alignment and share updates.
• Establish feedback loops and lead initiatives to refine processes and improve communication across all enrollment touchpoints continuously.

About You

• Education & Experience:
• Bachelor’s degree in Business, Education Administration, or a related field; Master’s degree is a plus.
• 3-5 years experience in enrollment operations, academic administration, or a closely related area.
• Skills & Competencies:
• Experience with learning management systems
• Experience with Anthology or comparable SIS systems 
• Experience with Salesforce 
• Strong understanding of higher education compliance standards.
• Proven experience in process and project management with a focus on data integrity.
• Excellent communication, analytical, and problem-solving skills.
• Ability to effectively collaborate with multiple teams and manage cross-functional projects.

Location: 

• New York City (NYC In-office Days: Tuesday, Wednesday, Thursday)
• Open to remote if not located within the NYC area

What You'll Get

A compensation package that includes a base salary ($85K - $90K) + equity grant 

• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Social events - happy hours, birthday celebrations, holiday parties, & more
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life