Registrar Operations Manager

Posted 7 Days Ago
New York, NY
Hybrid
Mid level
Edtech
Campus is on a mission to maximize access to a world-class education.
The Role
The Registrar Operations Manager oversees enrollment processes, compliance, and data quality while enhancing student onboarding and cross-functional communication.
Summary Generated by Built In

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024. 

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. 

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

Position Overview

The Registrar Operations Manager is key in ensuring our enrollment processes are efficient, compliant, and data-driven. This role will serve as the critical link between the Registrar’s Office, Compliance, Admissions, and IT, focusing on improving data quality, process documentation, and interdepartmental communication. The goal is to eliminate process gaps, mitigate compliance risks, and enhance the student onboarding experience.

Department: Registrar’s Office, Academic Operations
Reports To: Nicole Scott, Sr. Director of Academic Ops

What You'll Do

  • Compliance & Documentation:
    • Ensure all enrollment documentation adheres to regulatory standards and is regularly updated.
    • Create, maintain, and streamline detailed process documentation (SOPs, workflow diagrams) and training materials for staff.
  • Enrollment Process Management:
    • Own key enrollment tasks (POG process, EAs, SPFS, etc.), ensuring proper execution and data capture.
    • Identify, document, and resolve process gaps that lead to compliance or communication issues.
  • Enhanced Data Quality & System Integration:
    • Develop and implement regular data validation and audit procedures to ensure data accuracy.
    • Collaborate with IT to integrate enrollment systems with other Campus platforms, reducing manual entry and improving reporting with dashboards.
  • Admissions & Tuition Implementation:
    • Partner with the Admissions team to streamline student onboarding and improve data accuracy.
    • Manage tuition implementation processes, including fee structure transitions, pricing for students taking extra credits, and determining effective tuition durations.
    • Oversee the offer letter process to ensure clarity and accuracy in communicated enrollment details.
  • Compliance & Risk Management:
    • Monitor regulatory changes and coordinate with internal/external auditors to ensure ongoing compliance.
    • Develop escalation procedures for addressing non-compliance issues, data discrepancies, or communication breakdowns.
  • Cross-Functional Communication & Continuous Improvement:
    • Facilitate meetings with key stakeholders (Admissions, IT, Financial Aid, etc.) to ensure alignment and share updates.
    • Establish feedback loops and lead initiatives to refine processes and improve communication across all enrollment touchpoints continuously.

About You

  • Education & Experience:
    • Bachelor’s degree in Business, Education Administration, or a related field; Master’s degree is a plus.
    • 3-5 years experience in enrollment operations, academic administration, or a closely related area.
  • Skills & Competencies:
    • Experience with learning management systems
    • Experience with Anthology or comparable SIS systems 
    • Experience with Salesforce 
    • Strong understanding of higher education compliance standards.
    • Proven experience in process and project management with a focus on data integrity.
    • Excellent communication, analytical, and problem-solving skills.
    • Ability to effectively collaborate with multiple teams and manage cross-functional projects.

Location: 

  • New York City (NYC In-office Days: Tuesday, Wednesday, Thursday)
  • Open to remote if not located within the NYC area

What You'll Get

A compensation package that includes a base salary ($85K - $90K) + equity grant 

  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
  • Medical Insurance + free Dental and Vision Insurance
  • 401(k) match
  • “Take what you need” PTO + several paid holidays
  • In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
  • Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
  • Social events - happy hours, birthday celebrations, holiday parties, & more
  • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Top Skills

Anthology
Learning Management Systems
Salesforce

What the Team is Saying

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The Company
HQ: New York, NY
267 Employees
Hybrid Workplace

What We Do

Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time.

Why Work With Us

We’re inspired by the efforts of those seeking to increase completion rates for community college students. We find the CUNY ASAP program and its efforts to address how systemic barriers and unique personal responsibilities may hinder many students completing their degree especially compelling.

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Campus Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Onsite Tuesday, Wednesday & Thursday, remote Monday & Friday

Typical time on-site: 3 days a week
HQNew York, NY
Company Office Image
Sacramento, California
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