Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.
The English Copywriter and Editor position will be based at Keywords International Limited HQ in South County Business Park, Leopardstown, Dublin 18, Ireland.
As a Copywriter and Editor, you will play a pivotal role in shaping our public and internal knowledge content.
Key Responsibilities
Player-facing Content
- Content Maintenance: Actively manage and refresh content on our Self Help Portal to keep our community engaged and informed.
- Content Creation: Develop new articles that are not only informative but also resonate with the playful and engaging tone of our games.
Agent-facing Support
- Knowledge Articles: Ensure information is precise, accessible, and uniformly presented across all platforms.
- Template Creation: Continuously develop and update FAQs and pre-written responses for customer service efficiency.
Additional Responsibilities
Language & Structure Improvement
- Serve as the team's expert in English language and structural integrity of content.
- Enhance the clarity, flow, and engagement of text produced by the team.
Content Management
- Conduct regular reviews to assure content accuracy and relevance.
- Apply meticulous attention to detail to eradicate grammatical and spelling errors while refining the overall content structure.
Team Collaboration and Support
- Mentor team members, enhancing their instructional writing and English language skills.
English Language
- Native-level proficiency (C2) with exceptional ability in both written and spoken forms.
Writing and Editing
- Extensive experience in content creation, with a portfolio demonstrating a range of writing styles and contexts.
- Advanced skills in content editing and proofreading.
Communication Skills
- Excellent ability to convey complex information clearly and engagingly across diverse audiences.
Organizational Skills
- Proven capability to manage documentation and track policy changes effectively.
- Proactive in completing tasks and updating systems.
Tool Knowledge
- Comfortable with MS Excel/Google Sheets, MS Word/Google Docs.
- Experience managing content in a Knowledge Base environment.
Other
- Quick learner, adept at mastering new tools and processes.
- Team-oriented, able to collaborate effectively with a globally dispersed team.
Date Posted: 22 January 2025
Role Information: EN
Studio: Keywords Studios
Location: Europe, Ireland, Dublin
Area of Work: Localization
Service: Globalize
Employment Type: Permanent
Working Pattern: Full Time, Hybrid
Top Skills
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond.
We bring to life digital content that entertains, connects, challenges and educates people worldwide.
Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
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