Engineer/Sr. Engineer- CXone (inContact)

Engineer/Sr. Engineer- CXone (inContact)

Travel: Up to 15%

Reports to: Sr. Technology Manager

Employment: Full Time

We are hiring a CXone Engineer to join our Managed Services team. This is an exciting role where you will have daily Client contact and communication. Your Customer Experience and CXone expertise will assist clients in transforming and optimizing their customer’s experience while increasing operational efficiency through technology solutions.

You will have a comprehensive understanding of call center technology to include CRM, ACD, IVR for automated call handling, CTI call routing and peripheral application. You enjoy being hands-on configuring, customizing, and implementing cloud telephony technologies such as; queues, workgroups, and customized reports. You are proactive and you identify stability concerns and impact analysis for cloud systems. You will perform analysis of the root cause as well as, troubleshooting of technical issues to resolve problems. You will design, develop, and implement remediation plans and produce high quality, publishable materials for Clients.

Qualifications For Success:

• 2 or more years of experience (Engineer) or 8 or more years of experience (Sr. Engineer) with contact center applications such as intelligent routing, ACD, CTI, IVR, Workforce Management, Quality Management, end-to-end reporting, and analytics
• CRM, telephony, and contact center best practices in a high operationally efficient contact center environment
• Experience in the CXone telephony platform (engineer level) and 5 or more years of CXone experience required (Sr. Engineer)
• Experience working with Clients, building slide decks and presenting to clients, run weekly meetings, monthly reviews and quarterly reviews preferred
• Experience with Amazon Connect and Genesys Cloud platforms preferred
• Verbal and written communication skills

Why you’ll love it here:

With over 500 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation’s fastest growing private companies. With Eventus you can expect:

· Entrepreneurial and collaborative environment

· Competitive total rewards program

· Comprehensive benefit plans

· Professional training opportunities

· Engaging and fun culture

· Big business ambition with small company values

· Opportunity to work with industry leading, talented peers

Applicants can expect to make between $80,000 to $140,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 5-10%.

Benefits

Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.

Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts; HSA and FSA.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

http://eventusgcom/careers

(303) 376-6161