The Engagement Manager will drive strategy, manage multiple client projects, and serve as a trusted adviser, ensuring project delivery excellence while leveraging extensive experience in cloud and on-premises contact center technologies. Responsibilities include overseeing customer roadmaps, leading requirement sessions, and collaborating with sales teams.

The CCaaS Application Architect will design and develop complex Contact Center applications for enterprise clients. Responsibilities include defining application architectures, managing implementation initiatives, and solving technical challenges through coding. The role requires collaboration with both technical and non-technical stakeholders to ensure quality solutions.