Engineering Solutions & Support Engineer - Primary Storage
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
As an Engineering Solutions & Support Engineer specializing in Primary Storage & Private Cloud (PCBe) at HPE, you will serve as an expert responsible for delivering and engineering support solutions for HPE's storage and cloud technologies. This includes not only block storage systems like Alletra MP but also ProLiant servers, networking infrastructures and hypervisors.
The critical role involves not only resolving complex customer issues but also contributing to implementation of proactive support strategies. You will need to be available for standby and after-hours work to ensure seamless resolution of issues. Collaborating closely with peers, partners, and managers, you will drive issues to completion, ensuring customer satisfaction and operational excellence.
How you will make your mark:
- Technical Troubleshooting: Deliver the highest level of technical troubleshooting to resolve the most complex issues applying a solution focused and customer centric mindset.
- Collaboration: Work closely with hubs, centers, and development teams to reproduce complex issues.
- Communication: Effectively communicate strategic and tactical process decisions, project statuses, issues, and workarounds.
- Risk Management: Help analyze and quantify risks and develop and document risk mitigation plans.
- Process Adherence: Follow support processes that align with business needs and maintain comprehensive process documentation.
- Subject Matter Expertise: Utilize your knowledge to solve business issues and engage other subject matter experts when necessary.
- Issue Escalation: Handle or properly escalate unique and complex situations as needed.
About you:
- Bachelor’s degree in engineering, Computer Science, or a related field.
- Typically, 2-4 years of experience in block storage solutions, Linux, networking, and compute environments.
- KVM experience is a plus
- VMware Knowledge is a plus
- ITIL experience is a plus.
- Communication: Excellent written and verbal communication skills with fluency in English.
- Interpersonal Skills: Ability to effectively interact and interface with various levels of management and internal/external customers.
- Analytical Thinking: Robust analytical and problem-solving capabilities to navigate complex technical challenges.
- Problem-Solving: Strong analytical and problem-solving skills.
- Business Acumen: Ability to manage difficult and complex business situations or properly escalate them when needed.
- Teamwork: Proactive, productive, and flexible team member capable of working in a fast-paced environment.
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
