Engineering Program Manager

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is looking for an Engineering Program Manager to join our Engineering team.

We are seeking a highly organized and detail-oriented Engineering Program Manager to join our team. In this role, you will play a crucial part in ensuring the smooth operation of our support process, maintaining the efficiency of our development cycles, and helping assist the rollout of the quality engineering program. The ideal candidate thrives in a fast-paced environment, possesses excellent problem-solving skills, and has a strong commitment to operational excellence.

In this role, you’ll:

• Sprint/Quarter Planning Coordination: Adhere to and coordinate sprint and quarter planning processes to ensure alignment across teams and timely delivery of projects.
• Bug Escalation Reporting: Generate regular reports on bug escalations, providing insights into trends and potential areas for improvement.
• Velocity Reporting: Track and report on overall team velocity, identifying bottlenecks and opportunities to optimize development speed and efficiency.
• Escalation Triage and Management: Provide efficient and effective support by managing escalated tickets throughout the support process. This includes triaging incoming issues, coordinating with relevant teams, and ensuring timely resolution.
• QA Strategy Implementation and Data-Driven Accountability: Play a key role in rolling out our new QA strategy and utilize data-driven metrics to ensure accountability and adherence to quality standards.
• Customer Issue Research: Conduct in-depth research into specific customer issues, gathering relevant information and collaborating with support teams to provide resolutions.
• Compliance Evidence Gathering: Assist in compliance exercises by gathering and organizing necessary evidence, ensuring adherence to regulatory requirements.

To be successful, you have/are:

• Strong understanding of software development lifecycles and Agile methodologies.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in data analysis and reporting tools.

Disclosure:
The estimated pay range for this role is $85,000-90,000. You may also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. 

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.  

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Ready to make a difference with us? Discover more about Litify and explore our open roles at www.litify.com. Connect with us on Instagram (@LitifyHQ), Twitter (@LitifyHQ), or LinkedIn.