Engineering Manager, Scaled Abuse

About the team

The Applied team safely brings OpenAI's technology to the world. We released ChatGPT; Plugins; DALL·E; and the APIs for GPT-4, GPT-3, embeddings, and fine-tuning. We also operate inference infrastructure at scale. There's a lot more on the immediate horizon.

Our customers build fast-growing businesses around our APIs, which power product features that were never before possible. ChatGPT is a prime example of what is currently possible. We simultaneously ensure that our powerful tools are used responsibly. Safe deployment is more important to us than unfettered growth.

The Scaled Abuse engineering team works within our Applied Engineering organization identifying and responding to abuse on our platform, across both our consumer and API products. We are looking for an experienced engineering manager to help set clear direction for the future, architect and build our next-generation anti-abuse system, and build a diverse and inclusive culture.

In this role, you will:

• Directly manage a multi-disciplinary team of engineers responsible for scaling fraud & abuse detection and remediation while balancing fraud loss, cost of implementation, and customer experience

• Work closely with finance, security, product, research, and operations to holistically combat abusive actors on our system

• Utilize GPT-4 and future models to more effectively combat fraud and abuse

• Establish and maintain a metrics program to ensure objectives are being met

• Balance long-term R&D projects with near-term execution to protect the consistent delivery of engineering solutions

• Ensure your team of engineers are performing at their peak, are growing, and advancing in their careers

• Create a diverse and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think

You might thrive in this role if you:

• Have at least 5 years of experience managing the team, ideally in a closely related domain.

• Have experience in trust & safety, anti-fraud or anti-abuse spaces

• Can dive into our codebase, intuit how it works, and be able to have a strong intuition for suggestions that will lead us to a stronger engineering position.

• Experience closing competitive candidates for their team and the ability to craft and convey compelling visions of the future

• Very high emotional intelligence and deeply empathetic personality. A strong ability to read between the lines and genuinely connect with a diverse range of fellow colleagues

• A voracious and intrinsic desire to learn and fill in missing skills. An equally strong talent for sharing that information clearly and concisely with others

• Are comfortable with ambiguity and rapidly changing conditions. You view changes as an opportunity to add structure and order when necessary

• Are deeply thoughtful about culture and building strong teams

• Experience in Machine Learning techniques is a plus, but not required

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.