Engineering Manager, Billing

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team
Billing & Monetization oversees the payments and enforcement infrastructure that allow hundreds of thousands of companies to send billions of emails and text messages. As Klaviyo continues to grow, our customers needs are becoming more diverse. Our teams are instrumental in helping our customers understand where their dollar spend goes, complying with regulatory requirements, facilitating internationalization and assisting in all pricing related changes at Klaviyo.
About the role
The Billing & Monetization team is seeking an Engineering Manager to help drive Klaviyo forward in its mission to help creators control their own destiny. You will drive outcomes and decisions directly related to Klaviyo's growth in international markets, its relationship with large customers with multiple subsidiaries and unique payment requests, how new products are priced and packaged and more. As manager of one of Klaviyo's most important teams, you will partner with product as a key decision maker in determining the team's roadmap and how it executes on business-critical projects.
How you'll make an impact

• Work with Klaviyo customers and stakeholders to build a platform that delivers best-in-class value at the lowest possible price
• Manage a fast-growing team of six engineers who oversee a high variety of infrastructure (internal APIs, payment processing, bulk discount and self-serve coupon application) and customer-focused (customization of billing config, best-in-class checkout experiences) projects
• Make decisions and own outcomes around infrastructure, application logic, documentation, product changes, UI and more
• Mentor new engineers and lead development of new teams

What we're looking for:

• Track record of building high-output teams with high-quality deliverables that meet deadlines on time and under budget
• 2+ years of management experience in a software engineering discipline on a business-critical team, 7+ years of software engineering experience
• Previous experience handling in-app payment flows with a major payment processor (ex. PayPal, Stripe, Adyen, Plaid)
• Experience with one or more of the following: payment processing, exposing/gating features based on paid tier levels, reconciling internal data with third party vendor data, credit / debit in-app systems
• Previous experience working with external or internal auditors or finance teams to verify how data sources tie to financial statements
• Track record of working on high visibility projects with requirements you have to actively seek out. Desire to be judged on measurable outcomes and change process to achieve those outcomes

Technologies we use
We currently use the list of technologies below but are always looking to find the best tools for the jobs that help our customers (and very open to adding technologies given the right circumstances). We don't expect you to have any experience in the tools below and we will provide whatever training you need to level up and succeed!
Our current tech stack:

• Django, React
• RabbitMQ, Celery, Pulsar, Kafka
• Aurora MySQL, Redis, Memcached
• AWS (EC2, RDS, Aurora, S3, etc.), Kubernetes, Terraform, Jenkins

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$188,000 - $282,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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