Engineering Leader

JOB DESCRIPTION

• Implements and executes capacity and capability management under the guidance of the Business Manager.
• Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively.
• Responsible for driving process improvements to ensure financial results are achieved.
• Typically supports local members of a team but may support remote employees in other locations.
• Drives a high performing team by managing the performance and development of team members.
• Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
• Holds team and self accountable for results, assists engineering Manager in defining goals and performance objectives and metrics to execute strategy.
• Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
• Ensures understanding of and compliance with all established policies and requirements.
• Increases customer loyalty, anticipates customer needs and provides proactive solutions.
• Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same.
• Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions. Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e..
• customer complaints, unusual requests, technical advice).
• Ensures quality and adherence to policies and standards requirements. Leads and/or participates in discussions to drive business initiatives through brainstorming discussions.
• Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc. ).
• Delegates Project Handlers to establish the appropriate test programs.
• Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications.
• Explains UL family of company's policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL family of companies.
• May handle some projects and/or act as lead reviewer to support workflow and demand.
• Communicates and exemplifies ULs Vision and Mission.
• Leads, promotes and embraces change through self and team.
• Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.
• Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

RESPONSIBILITIES

• Responsible for driving process improvements to ensure financial results are achieved.
• Implements and executes capacity and capability management under the guidance of the Business Manager.
• Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively
• Drives a high performing team by managing the performance and development of team members.
• Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
• Holds team and self accountable for results, assists Business Manager in defining goals and performance objectives and metrics to execute strategy.
• Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
• Ensures understanding of and compliance with all established policies and requirements.
• Increases customer loyalty, anticipates customer needs and provides proactive solutions.

QUALIFICATIONS

• University degree (equivalent to a Bachelors degree) Engineering or related field required.
• 5+ years of experience in product certification.
• Preferred 1-2 years of leadership experience.
• Project management experience.
• Strong customer management skills.
• Strong communication skills.
• Very good communication skills in English and Spanish.
• Proficiency in Microsoft Office.
• Ability to promote services to technical and commercial decision makers, owners, operators, lenders as well as to investors.
• Strong customer focus and strong interpersonal skills to establish trustful relationships, ability to sell and to close orders.
• Strong team spirit and proactive attitude.
• Ability to work under deadlines in a fast-paced environment.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
The world is increasingly electrified. From electric vehicles to renewable energy, being part of this team means being at the cutting edge of technology. That means our team is growing; we're investing in new opportunities, new training and new people, so we need people like you to help us answer big questions, redefine how we live and occasionally, blow things up in the name of safety science. Join our team, revolutionize the future of energy and shape a more sustainable future.