SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.
Job Description Summary:
The Engineering Applications Administrator reports to the Engineering Applications Manager to assist in the management of our proprietary software. Duties include providing exceptional training, technical support and user administration for our industry leading in-house platforms. Promote technology awareness, adoption, and effective use, while continuously providing feedback on business process and application improvements. The position is team oriented and responsible for the coordination and completion of the assigned projects.
Job Description:
*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Position Responsibilities and Duties:
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Lead the setup, onboarding, and QA of PV solar site builds within our proprietary software in collaboration with engineering, jobsite project teams and 3rd party vendors.
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Responsible for administering and maintaining user access and removal requests, manage permissions based on user roles and responsibilities.
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Collaborate with the development team to QA test all new iPad & mobile application builds before deployment through MDM, this requires detail-orientation.
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Provide technical support through voice, email, ticketing systems, teams, or other methods of communication. Support end users with troubleshooting and recreating user errors, and tracking issues in a ticketing system.
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Lead troubleshooting and root cause analysis for mobile device errors and app crashes and resolve independently. If escalation is needed collaborate with the development team providing documentation of issues through photos or video for developer assessment.
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Assist with the development and maintenance of application knowledgebases, FAQ’s and documentation. Provide demonstrations or tutorials as required.
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Assist project teams and management with data extraction and report generation.
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Participate in platform improvement and development scoping exercises as a subject matter expert with an emphasis on providing voice of customer user feedback.
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Effectively communicate and demonstrate the new features or enhancements of applications to users of the platform through bi-weekly calls or preferred method of contact.
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Deliver communications to all jobsites and field technicians to coordinate system updates, patches, and potential outages.
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Run redesigns or fixes in off peak user hours as to not interfere with daily operations.
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Assist in the training of new jobsite teams and field technicians on use of our SOLV Energy applications.
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Support the talent development team with the creation, administration, and delivery of job role specific application training.
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Coordinate with IT and Software Development teams for fixes and enhancements to SOLV Energy applications & other interconnected systems.
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Assist in the tracking and asset management of all iPads, TVs, and other hardware related to business applications. This includes applying protective screens or casings as needed.
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Facilitate ordering additional application specific iPads, charging boxes and accessories as needed.
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Executes quality control practices and procedures for all applications and platforms.
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Complete other responsibilities as assigned.
Objectives or Goals to Measure Performance:
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Successful setup and maintenance of projects within SOLV Energy software applications
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Timely responses to support requests.
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Proactive involvement in scoping new features and capabilities based on voice of customer.
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Promote a culture of collaboration and knowledge sharing.
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Promote and facilitate training, encourage adoption and usage of the platform.
Minimum Skills or Experience Requirements
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4+ years of Application / System Administration experience within an IT or related organization or 6+ years of training experience .
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2 years of Construction or related PV solar industry experience preferred but not required.
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Experience troubleshooting iOS and/or Android mobile devices.
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Experience working with different operating systems including Windows and Mac OS.
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Ability to read and understand project documentation including but not limited to; contract scopes of work, construction drawings and schematics including electrical and mechanical, equipment data sheets preferred.
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Effective problem-solving ability and strong analytical skills. Ability to identify underlying or hidden problems; looks beyond the obvious to the essence of issues and / or tasks.
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Customer escalation and conflict resolution skills desirable.
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Ability to multi-task between complex projects and operational requests.
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Ability to thrive and collaborate in a fast-paced multi-disciplinary work environment.
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Excellent verbal and written communication skills.
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Experience with writing technical documentation/solution articles, user documentation and training material.
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Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint.
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Experience with application back-end technical configuration.
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Knowledge of relational database theory.
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General knowledge of database schemas.
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Practiced in Software Quality Assurance & bug reporting.
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Experience using task management tools including but not limited to; MS Teams, Smartsheet, or others.
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SOLV Energy Is an Equal Opportunity Employer
At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.
Benefits:
Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company’s 401(k) plan and are provided vacation, sick and holiday pay.
Compensation Range:
$70,224 - $87,780
Pay Rate Type:
Salary
SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.
In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.
Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.
If you’re interested in a meaningful career with a brighter future, join the SOLV Energy Team.
Top Skills
What We Do
SOLV Energy is a renewable energy solutions provider for utility solar, energy storage, and high voltage projects in North America. Our passionate teams work seamlessly to drive innovation and deliver performance from build to operations, with safety at the forefront of everything we do. We are here for the long haul, developing lasting relationships with our customers, investing in our communities, and offering opportunities for our employees to build meaningful careers in better energy.
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