Engineer Network Services Tier 3 - APAC

Job Responsibilities

Role Overview:

• Technical support resource equipped with data network and voice competency skill to Respond and Resolve customer service incident issue. 

• Member to Tier-3 team operation in APAC time zone, working with functional team in AMERS and EMEA region, providing seamless global support to our customers.

• Collaborate with Tier-2 team on escalated incident cases, provide advanced technical assistance and resolution to remediate incident as part of service assurance excellence. 

• Work from office in early and late shift schedule arrangement within local time of 7am to 7pm.

• Resource required to work on weekend/public holidays or emergency responding to customer escalation after work hours.

• Standby for call out support after work hours including weekends and public holidays as necessary to address emergencies.

Design & Planning

• Design, integrate, implement, test and commission of data networking projects on IPC L2, L3, SIP and optical core backbone networks

• Oversea governance and management of regional core infrastructure and international carrier networks to support IPC product services and solutions

• Plan and organize core infrastructure upgrades in accordance with IPC global engineering standards and global change management policy

 • Management and maintenance of regional proactive telemetry services adhere to IPC global engineering standards

• Working with IPC Carrier Management, review carrier service performance and network capacity strategy planning to support growth and service assurance.

• Maintain up to date documentation related to core implementation design management.

Projects

• Consult and provide technical guidance in supporting new projects in relation to IPC core and backbone capacity

• Reporting network updates to key stakeholders Operations Support

• Support Tier-2 team as next level technical escalation on complex incidents.

Operations Support

• Support Tier-2 team as next level technical escalation on complex incidents.

• Identify and address inefficiency and instability of core network, chronic and major faults impacting customers and services working with internal teams of Tier-2 team and carrier management.

• Manage Tier-2 team to adhere to IPC standards in managing global networks. 

Essential Skills and Experience to be Successful in this Role:

• University degree or equivalent Experience in Network Engineering with 

• Minimum 5 years’ experience in the Technology environment

• Experience in the Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP Voice and DWDM platforms.

• Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based equipment.

• Proven competency in supporting L2 and L3 routing and switching and MPLS technology

• Experience with SIP technology is required

• Knowledge of Financial Markets Data such as service feeds will be advantage.

• Excellent communication skills and ability to be key player working together with highly motivated team to support the business.

• Resourceful and good initiative in resolving complex issues relating to role support.

• Absolute proactive approach to incident management and service resolution.

• Excellent organizational skills and able to work independently.

• Oracle Metasolv experience desirable