Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
Responsibilities:
- Performs Level 1 incident assessment and resolution on infrastructure solutions.
- Investigates alternative methods to expedite problem resolution.
- Works with impacted areas to ensure proper communication/review of requirements and support.
- Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
- Installs, configures, and tests infrastructure modifications.
- Makes recommendations to improve security and participates in investigations as needed.
- Adheres to security requirements.
- Escalates problems as needed.
- Perform routine maintenance tasks
- Ensures performance meets the present and future needs of the business.
- Forecasts utilization patterns and identifies modifications or upgrades.
- Ensures continuous monitoring procedures are set per the standard procedures and requirements.
- Recommends changes/enhancements for improved systems availability, reliability and performance.
- Analyzes metrics to understand performance and identifies opportunities for continuous improvements.
- Reviews checklists and scripts and updates as needed.
- Works with vendors to resolve problems and develop infrastructure solutions.
- Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling.
- Ensures all documentation is delivered according to specified guidelines.
- Proofreads documents for accuracy.
- Provides coaching to team members.
Education and work experience:
- Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience.
- Minimum 1-2 years of experience in one or more technology towers Windows, Linux, Network, VMware, and Storage.
- Experience working within an enterprise ticketing system - incidents, requests, change control - preferably Service-Now
- Relevant certification is would be an advantage.
- Demonstrates knowledge of a broad range of hardware and software products.
Skills and Knowledge:
- Experience with general IT concepts beyond their primary discipline
- Good analytical and problem solving skills
- Good interpersonal skills; effective team player
- Good analytical skills with attention to detail
- Good presentation skills
- Ability to prioritize work load
- Understanding of ITSM
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
Gross Salary Range (Monthly)
Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB
Top Skills
What the Team is Saying
What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.
Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.
No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
