Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
As a ServiceNow HRSD Developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HR Service Delivery (HRSD). You will work closely with the HRSD product owner, business analysts, and team members to understand requirements and drive the design of quality technical solutions that align with business and IT strategies and are in compliance with the organization's architectural standards. In this role, you will work with team members within an agile framework.
Responsibilities:
- Design, development and implement new functionality of the HRSD module including: Case and Knowledge management, Employee Center Portal, Virtual Agent and HR Agent Workspace
- Assist in providing technical assistance for software configuration/customization, workflow administration, custom coding and scripting, and third-party integrations
- Troubleshoot, support, and enhance ServiceNow data feeds, including Workday Data Feed
- Troubleshoot and support Dynamic Translation for knowledge articles, chat, and case details
- Maintain technical documentation in Confluence for ServiceNow HRSD implementation
- Adhere to company ServiceNow development standards and industry best practices
- Collaborate with ServiceNow platform team and other teams to design solutions where there is "Global Scope" impact
- Possess an in-depth knowledge of the various ServiceNow platform capabilities, modules, and best practices
- Monitor and resolve HRSD related support cases
- Develop new integrations as well as support existing integrations within ServiceNow and external systems
Work experience:
- Experience configuring and supporting ServiceNow HRSD module in global enterprise environment
- Experiencing configuring core ServiceNow modules including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Experience with ServiceNow Automated Test Framework (ATF)
- Familiar with writing JavaScript, XML, HTML, SQL and PowerShell
- Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
- The ability to take complex end-user requirements to system requirements to code
- Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment
- Proficiency in Agile methodologies and version control systems, experience with Jira is a plus
- Technically savvy and able to design and build applications that meet business goals and objectives
- Flexibility to adapt to evolving priorities and dynamic project needs
- Strong attention to detail and quality focused
- Excellent communication skills to effectively liaise with technical and non-technical stakeholders
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
Gross Salary Range (Monthly)
€4,510.95 - €6,444.24
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation
Top Skills
What the Team is Saying
What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.
Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.
No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
