Job Title:
Engineer I, Field Services
Job Description:
The Role:
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The FSE will spend 50% of his time on DES and the others 40% on ICPS and 10% on DPS.
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DES share will be consists of chemical canisters/ampoules replacement, LDS installation/commission/decommission/troubleshooting.
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In charge of ICPS evaluation project.
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DPS sharing will consist of cylinder move-in/out and troubleshooting if issues arise.
In this role you will:
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Install new or modified LDS equipment at the customer’s facility to ensure full functionality according to specifications.
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Provides on-site technical assistance to help troubleshoot and repair equipment. Maintains records of performance reports.
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Ensure and report customer satisfaction with installation, troubleshooting, repair, preventive maintenance, daily check and canister change.
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Review performance reports and documentation from customers and field representatives, and inspection/reporting of malfunctioning or damaged products to determine the nature and scope of the problem.
Traits we believe make a strong candidate:
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One-year technical Institute or diploma in engineering, science or chemistry field is required.
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Min. 1 years’ experience in Semiconductor industry field service or similar experience with a capital equipment example, CVD/CMP/WET/IMPL module EE&PE experience is preferred.
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Strong communication skills and excellent customer relationships.
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Maintain records of performance reports.
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Ensure customer satisfaction with daily checks, canister changes, installation of new equipment and troubleshooting
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Able to work independently and as a team player is necessary to make sure all assigned task completed and succeed.
Your success will be measured by:
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People and Teamwork
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Accountability, Integrity and Trust
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Creativity and Innovation
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Dedication to Excellence
Top Skills
What We Do
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.
Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.
Headquartered in Billerica, Massachusetts, Entegris employs approximately 5,800 people worldwide, with roughly half employed in Asia-Pacific or Europe.
With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
