Engineer Customer Complaint Management

Posted 11 Days Ago
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Bangalore, Bengaluru, Karnataka
Junior
Biotech
The Role
As a Quality Engineer, you'll coordinate root cause analysis and corrective actions for customer complaints, manage notifications and prepare 8D reports. Your role involves overseeing quality systems and continuous improvement initiatives, while ensuring effective customer complaint handling and maintaining positive relationships with internal and external teams.
Summary Generated by Built In

For Sartorius Stedim India Pvt. Ltd., We are looking for Quality Engineer to join our team in Bangalore. In this role, you will be responsible for coordinating with the team for arriving at Root Cause Analysis and Corrective Actions for Customer complaints.

What you will accomplish together with us:

First response for the customer notification  

Awareness on 8D & hands on experience on preparing 8D

RCA & CAPA for notifications

Effectiveness monitoring

QN notification creation in SAP

Continuous improvement project initiatives

What will convince us :

Bachelor's degree in Mechanical engineering

2+ years' experience in  QA ideally within the biomedical or pharmaceutical industry

Knowledge of Quality systems

Handle customer complaints with effective CAPA system

Good Technical Engineering knowledge, including ability to understand engineering drawing and standards

Ability to develop realistic work plans, set personal goals that align with company goals

Ability to prioritize and manage daily assignments

Establish and maintain positive working relationships with all in and external interfaces

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers

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The Company
HQ: Göttingen
9,059 Employees
On-site Workplace
Year Founded: 1870

What We Do

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.

We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.

With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.

The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.

Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.

In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.

Join our team, partner or collaborate with us.

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