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What We'll Bring:
Job Description - Application Support Engineer
What You'll Bring:
Job Description:
• Configure and maintain application processes and services including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Define and document standard operating principles and maintenance procedures.
• Identify operational process gaps and contribute to their resolution.
• Provide input into the technical architecture and technology roadmap.
• Produce and maintain operational technical documentation.
• Independently analyze and solve complex problems where a precedent may not exist.
• Assist developers with complex monitoring refinements.
• Provide technical consultancy and knowledge support to the wider business.
• Manage external third-party relationships as and when required.
• May also include travel to other TransUnion sites and unsociable hours up to and not limited to 24/7 and on call support.
• Experience of using monitoring, observability and troubleshooting tools including but not limited to Nagios, Splunk, What’s Up Gold, SCOM, Prometheus, Grafana and OpenTelemetry.
Impact You'll Make:
Additional Job Description
• In depth knowledge of providing technical support of business critical applications on multi-tiered environments across Windows Server and Linux platforms hosted on-premise, in Azure and AWS.
• Experience of troubleshooting complex applications and services written in .Net and PHP.
• Experience of scripting technologies including PowerShell.
• Experience of Disaster Recovery methods and processes.
• Excellent troubleshooting and problem-solving skills to identify root cause and permanent resolution.
• Strong organizational and time management skills.
• Able to identify and manage risks within line of business.
• Ability to assess change requirements and implement in accordance with a change management process.
• Excellent documentation, interpersonal and communications skills with the ability to communicate at all levels.
• Hands on experience using ITSM ticketing and workflow systems.
• An understanding of the ITIL framework.
• Experience of providing technical support within the financial services industry.
• Experience in working on cloud environments like AWS & Azure will be an added advantage.
• Experience in providing technical support within the Financial services industry
• Understanding of ITIL framework
• Experience in providing technical support within the Financial services industry
• Knowledge on Kubernetes and Harness will be an added advantage.
• Experience in providing technical support within the Financial services industry
• Certifications such as AWS Cloud Practitioner or AWS SysOps will be an added advantage.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Engineer, Applications Support
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
