Engagement Specialist

The External Expert Engagement Organisation is GSK’s central strategic capability to drive smooth, seamless and compliant engagement of Health Care Providers (HCP), External Experts (EE) and Health Care Organisations (HCO) across the globe. We are an integral part of Commercial Practices with the objective to lead and provide HCP/EE and HCO Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional engagement programmes.

The Engagement Specialist is responsible for fulfilling the engagement/contracting process as part of the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs (Healthcare Professionals) and External Experts (EE) for cross border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.

Key Responsibilities:

1. Support specific core HCP Engagement/contracting processes for Local Operating

Companies within the European market

• Ensure engagement/contracting of HCPs/EEs is managed in alignment with GSK Code of Practice and relevant engagement policies and written standards.

• Delivery of operational activities to support HCP/EE engagements.

• Ensuring customer queries are dealt within a timely manner.

• Ensure HCP/EE travel is booked compliantly in line with GSK policy.

• Maintain documentation compliance and retention to required standards.

• Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).

• Supporting a culture of continuous process improvements through regular end to end process reviews.

• Provide ad hoc support to train new team members.

2. Utilizing existing systems tools and ways of working to enable effective, consistent and

compliant delivery of HCP/EE Engagement (in conjunction with Cluster manager or Hub

Director):

• Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.

Basic Requirements:

• Ability to understand complex IT solutions.

• Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc.

• Attention to detail.

• Languages: French, German and English (speaking and writing).

• Excellent communication skills (both oral and written).

• Excellent stakeholder management skills.

• Experience working in a diverse matrix environment.

Preferred Experience:

• Pharma Industry experience.

• Technical support specialists experience.

• Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.

• Self-motivated; works as part of a highly matrixed global team.

Benefits:

• ​Career at one of the leading global healthcare companies.

• Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit.)

• Possibilities of development within the role and company’s structure.

• Life insurance and pension plan.

• Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic).

• Private medical package with additional preventive healthcare services for employees and their eligible counterparts.

• Sports cards (Multisport).

• Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings).

• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities).

• Supportive community and integration events.

• Modern office with creative rooms, fresh fruits everyday.

• Free car and bike parking, locker rooms and showers.

Inclusion & Diversity at GSK:

We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team ([email protected]) to further discuss this today.

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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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