Engagement Manager

Career Fulfillment & Culture

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

• Innovation with results that matter
• Deliver what you promise
• Can-do attitude
• Open, direct & respectful communications
• We care deeply
• We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

We are looking for exceptional US-based Engagement Managers to join our rapidly growing movement for Digital Equality. Our clients include the best-known global brands, and they rely on us to help ensure that all digital experiences they offer are accessible to everyone. They trust Deque to engineer, with them, the most efficient route to sustained digital accessibility. While Deque’s expertise in strategy, process, and technology is deep and diverse, for our clients, all of that is personified in their Deque Engagement Manager.

Primary Responsibilities

• Support clients in achieving sustained digital accessibility through expert consultation and guidance.
• Manage a portfolio of clients, ensuring responsiveness to each client's needs and maintaining high levels of service.
• Assess client organizations, build strong relationships, and develop effective change management strategies to ensure successful outcomes.
• Utilize creative problem-solving skills to overcome both organizational and technical obstacles, driving rapid and effective change.
• Lead cross-functional teams of subject matter experts to deliver comprehensive solutions.
• Organize and manage projects to ensure timely delivery of high-quality work within budget constraints.
• Communicate and collaborate effectively with clients and internal teams, both in-person and virtually, using strong verbal and written communication skills.
• Take a proactive approach to identifying challenges and offering innovative solutions.
• Stay current with rapidly evolving technologies,

Requirements

• Minimum 8 years of project/account management experience, including 5 years in professional services
• At least 3 years of experience with SaaS product implementations.
• Strong knowledge of agile methodologies, web development technologies, and accessibility standards.
• Excellent communication, organizational, and leadership skills.
• Ability to travel domestically and internationally.
• Bachelor’s degree in Engineering or MBA preferred.
• Certifications such as CPACC or PMP are a plus.

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

• Remote

How to Apply

• Apply by submitting your resume and a cover letter. Applications without a cover letter will not be considered. 

In your cover letter

• Explain your interest in joining Deque and how you align with our Core Values
• Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is 90K - 120K but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!