Engagement Lead, Global Talent Outreach & Engagement

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Understanding your business - Partnering closely with recruiters and hiring leaders, you will deeply understand your business groups - to include knowing the roles, what great talent looks like, the objectives of your business and how it fits into the organisation, and short-term and long-term hiring needs.
• Identifying and attracting A player talent - You will gather and present relevant market data and insights in tandem with your recruiter to your business leaders, to best guide and influence critical hiring decisions. You will develop and execute innovative sourcing strategies to identify talent - to include research, market mapping, lead generation, events and sourcing campaigns.
• Engagement and assessment - you will be the first point of contact for prospective talent you want to engage in a conversation about ServiceNow. You will excite and generate interest through the power of storytelling, sharing our unique culture and growth story, career opportunities, and why we are an employer of choice. Through conversations, you will also need to qualify prospective talent against the success criteria or the company, team and role. These conversations will happen over a period of time, whatever period is appropriate to bring them into the right opportunity at ServiceNow. You are also responsible for the candidate experience and the candidate relationship up until they pass over into the business for more formal interview processes.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Must be fluent in Japanese and English
• Must be already authorized to work in Japan
• Sales, technical or professional services talent sourcing experience gained in-house, an RPO or agency, preferably in technology industry.
• A growth mindset: a drive to make things better, a curiosity for learning, quick to see things in other people's views.
• You'll know you do your best work as part of a team with a mission and vision.
• You love getting results.
• You love storytelling.
• Ability to leverage multiple recruiting channels to drive results: email, linkedin, phone, lusha, pigeon, calling card, snail, taxi or in person
• An eye for talent and strong intuition for qualifying and engaging candidates for technical / business roles
• Ability to work in a fast paced environment with changing priorities (Growth mindset!)
• Sourcing/Search tools - Knowledge of and ability to use sourcing and search tools (e.g., LinkedIn, Boolean search strings, Connectifier, Job Posting websites) to find and acquire talent.
• Talent Pipeline Development - Knowledge of Talent Pipelines, a proactive talent supply strategy involving the creation of a continuous stream of highly qualified candidates in anticipation of filling critical and recurrent positions.
• Industry Knowledge - Knowledge of the recruitment industry, including organizations, key contacts, strategies, and offerings.
• Employee Interviewing - The ability to converse with people to gather information for purposes of recruitment, customer requirements, business needs, and other subjects.
• Competitive Analysis - The ability to identify competitors and evaluate of their respective strengths and weaknesses in terms of products, services, marketing and other areas. This includes an ability to gather intelligence and interpret it for the purposes of business decisions.
• Diversity - The ability to establish and promote diversity and inclusion in multiple aspects, including the ability to identify high-performing and diverse talent, acknowledge/provide accelerated development opportunities and available resources, create and maintain an environment of objectivity, open communication, and respect. This may also include the ability to implement and support strategies and initiatives that build high-performing, diverse and inclusive teams, and support formal diversity goal requirements.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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