Company Description
Enerex is Retail Energy's trusted data platform, providing secure connectivity the entire value chain: Brokers, Suppliers, Agents, Customers and Utilities to drive efficient transactions.
Our flagship service, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions.
Our other products and services compose a comprehensive platform for retail energy suppliers, brokers, agents and customers.
CRAFT is the leading solution for energy commissions management for retail suppliers.
Job Description
The Commissions team is responsible for managing all Broker, Partner (or Vendor) and Agent commission payments flowing through our CRAFT platform on behalf of our customers. Working with various stakeholders across our customer base, the CRAFT team ensures that commission payments are made accurately and in a timely manner. This position has the responsibility for contract research, collaborating with Accounts Payable during payment processing and improving existing processes. Additionally, this position provides servicing and support on any commissions related inquiries or requests internally and external to the company.
Responsibilities:
- Help customers process large data sets to accurately create payment files utilizing CRAFT
- Assist with researching any issues with payment files
- Perform root cause analysis on commission related issues; often this requires digging into the data to find out if the data inflows have problems or if the system is misconfigured to achieve the desired payment file outcome
- Maintain payment records in an organized fashion
- Assist with and contribute to system improvement initiatives
- Manage external facing email box and respond to internal stakeholder and external customer inquiries
- Ability to work with a ticketing system to manage work queues
Additional Information
Enerex is a company based on values and our core values reflect how we treat our customers and our team members. We will look for these in our hiring process.
- Earn Trust: with our customers and our team
- We > Me: elevate the team over the individual
- Own It: Be accountable and resourceful in achieving results
- Create Simplicity: Reduce complexity for customers and others
- Celebrate Progress: Strive for and recognize incremental positive change
Top Skills
What We Do
Enerex makes it easy to buy and sell energy in competitive markets.
At Enerex, our purpose is to
connect PEOPLE,
through TECHNOLOGY,
to increase TRUST,
in energy MARKETS.
We are the de facto standard for retail energy sales, CRM and financial transaction management software.
Backed by a team of over 60 developers and spearheaded by a team of industry experts who have spent 35+ years in restructured energy markets, Enerex is positioned to radically advance the efficiency of the entire retail energy industry.
We provide a comprehensive suite of cloud connectivity solutions for the entire retail energy value chain, including Brokers, Aggregators, Consultants, Agents, Suppliers, and even Customers.
Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of the commercial and industrial (C&I) transactions with offerings for C&I Brokerage, Mass Markets (D2D, Call center, Kiosk), Aggregators and online shopping sites.
Propeller is the most comprehensive sales management solution for retail energy suppliers, connecting their sales channels (Direct, Indirect, Mass Markets and Digital) to their back office operations (pricing, credit, risk, EDI, CIS and billing).
Exchange is the only secure connectivity solution for retail energy data, allowing brokers and suppliers to exchange information via a trusted central hub.
Exchange Live is the most advanced online e-procurement solution in retail energy, allowing customers a branded real-time experience alongside their broker and supplier relationships.
Power Portal is a unique agent-management solution, allowing a turnkey self-service solution for third party agents to drive retail energy sales.
Customer Connect is our branded customer-facing solution, allowing brokers and suppliers to provide a comprehensive data management platform to their end-use customers.
