End User Support

Posted 19 Days Ago
Be an Early Applicant
Miami, FL
Senior level
Fintech • Payments • Financial Services
The Role
The Senior Support Engineer will provide end-user support, including desktop and mobile device management, troubleshooting hardware and software issues, and VIP support for investment professionals. Responsibilities also include technical documentation, compliance with company procedures, and training staff on systems and applications.
Summary Generated by Built In

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008.  Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.

We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in Miami. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Responsibilities:

  • Provide desktop and mobile device support firm wide.
  • Participate in scheduled on-call rotations, including nights and weekends.
  • Install and configure computer systems and applications within the firm.
  • Analyze, troubleshoot and resolve hardware and software problems.
  • Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
  • VIP support for Investment professionals.
  • Create technical documentation.
  • Professional written and interpersonal skills are essential when communicating with employees and vendors.
  • Support the asset management of hardware and software.
  • Support office moves, events, as and when required.
  • Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
  • Comply and contribute to company standards, processes, and procedures.
  • Support and maintain the automation of the starters and leavers process.
  • Drive innovation and continuous improvement within the team and business processes.

Qualifications:

  • Windows Server support and administration
  • Azure Active Directory support and administration
  • Exchange Online support and administration
  • VMware or comparable experience
  • Mobile device platforms expertise (iOS, Android)
  • SCCM Imaging experience 
  • Experience in first line networking.
  • Experience with Market Data applications
  • Service Now & Confluence experience
  • Microsoft Office 365 suite
  • Hardware knowledge (Lenovo, HP and Dell)


Top Skills

Android
Azure
Exchange
iOS
Office 365
Sccm
VMware
Windows Server
The Company
638 Employees
Remote Workplace
Year Founded: 2008

What We Do

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Credit, Fixed Income & Macro, Convertible & Volatility Arbitrage, Event-Driven, Equity Long/Short & Capital Markets, and Quantitative Strategies.

Talent is the lifeline of Verition's success. Our culture encourages individuals to communicate openly across all strategies and businesses, and we believe there is alpha in integration. We strive to empower our Investment Professionals to act like business owners by making decisions based on a combination of rigorous analysis and an open, creative mindset. We have locations in Greenwich, CT, Norwalk, CT, New York, NY, London, UK, Singapore, Republic of Singapore, DIFC, Dubai (United Arab Emirates) and an affiliate office in Hong Kong (SAR), China. Verition has an institutional quality infrastructure with a team of over 500 investment/risk and non-investment professionals.

Verition is always seeking ambitious and entrepreneurial individuals that can be impactful and help to drive differentiated returns.

To learn more, please contact us for information at: [email protected]

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