About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking an End User Support Trainer to join our customer's team in Dublin.
The End User Experience (EUX) Content & Training Specialist will be responsible for creating and delivering high-quality training content that enables end users to effectively utilise current and emerging systems and applications. The trainer will play a crucial role in enhancing end-user productivity, satisfaction, and overall adoption of new technologies. This will involve developing comprehensive training materials, delivering engaging training sessions, providing ongoing support, and fostering a culture of continuous learning within the organisation.
The successful candidate must be able to attend the office in Dublin at least once a week.
Main Responsibilities:
Content Development:
- Design and develop comprehensive training materials, including manuals, presentations, tutorials, and interactive simulations, tailored to the specific needs and skill levels of end users.
- Create engaging and informative content that explains complex concepts clearly, using a variety of instructional methods such as storytelling, analogies, and real-world examples.
- Incorporate best practices and industry standards into training materials, ensuring that they are up-to-date and aligned with organisational goals.
- Stay current with the latest technologies and trends in end-user computing, ensuring that training materials remain relevant and effective.
- Collaborate with subject matter experts and stakeholders to gather requirements, identify knowledge gaps, and ensure that training content accurately reflects organisational needs and objectives.
- Utilise instructional design principles and adult learning theories to create effective and engaging training experiences.
- Develop and maintain a library of training resources to streamline content creation and ensure consistency across training programmes.
Training Delivery:
- Adapt end user experience training content and delivery methods to meet the specific needs of different groups of end users, such as new hires, experienced employees, or specialised teams.
- Conduct in-person training sessions in various settings, including classrooms and conference rooms.
- Utilise a variety of instructional methods, including lectures, demonstrations, and simulations, to cater to different learning styles.
- Design and deliver online training courses, including webinars, virtual classrooms, and self-paced content.
- Utilise online tools and platforms to create engaging and interactive learning experiences, including generative AI platforms for efficient material creation.
- Collaborate with stakeholders to identify training requirements and develop customised training plans.
- Develop self-paced training materials, such as online tutorials, videos, and interactive simulations.
Training Evaluation and Improvements:
- Track and measure the effectiveness of training programmes using appropriate metrics, such as learner satisfaction surveys, knowledge assessments, and performance data.
- Gather feedback from end users to identify areas for improvement and make necessary adjustments to training materials and delivery methods.
- Continuously evaluate and refine training programmes to ensure they meet the evolving needs of the organisation and its employees.
Required Skills and Experience:
- Proven experience in training and development, preferably in an IT or corporate environment.
- Professional IT qualification or 3 or more years’ experience in an IT support and administration role
- Able to take a creative approach to situations and problem solving, seeking help from others when required.
- Experience of developing knowledge and skill levels in a support team to resolve issues in a fast turnaround time.
- Results oriented and driven by goal achievement with a strong focus on high quality service performance
- Strong understanding of training methodologies and content development frameworks
- Strong understanding of end-user computing concepts and technologies.
- Excellent communication and presentation skills, both verbal and written.
- Ability to adapt to different learning styles and preferences.
- Strong attention to detail and organisational skills.
- Proficiency in relevant software applications (e.g., authoring tools, presentation software, video editing).
- Experience in instructional design and adult learning principles.
Desirable Criteria
- A degree in education, instructional design, or a related field.
- Certification in instructional design or adult education
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive rates based on experience
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
