Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.
We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.
Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs please review and apply for our opening below!
Job purpose
The Encompass Help Desk role supports the Encompass360 software application. The role is responsible for supporting Sales and Operations employees with system access, troubleshooting day to day concerns from employees, as well as creating reports and supporting Encompass Administrator.
Duties and responsibilities
- Provide first-level technical support to Encompass users via phone, email, and remote desktop.
- Troubleshoot and resolve technical issues related to the Encompass loan origination system.
- Assist with the configuration and customization of Encompass settings to meet user needs.
- Maintain and update user accounts, permissions, and access controls.
- Document and track support requests, issues, and resolutions using the help desk ticketing system.
- Collaborate with IT and other departments to escalate and resolve complex technical issues.
- Conduct user training sessions and create training materials to enhance user proficiency.
- Stay current with Encompass updates, new features, and best practices.
Qualifications
- Two years recent experience in loan origination system support experience preferred
- Previous Mortgage industry experience preferred
- Experience with Ellie Mae Encompass LOS preferred.
- Bachelor’s degree or equivalent work experience preferred
- Previous system support experience preferred.
Position salary depending on experience, range $50,000 to $75,0000.
Top Skills
What We Do
Founded in 1909, Mutual of Omaha is a highly-rated, Fortune 300 organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States. As a mutual company, Mutual of Omaha is owned by its policyholders and committed to providing outstanding service to its customers. For more information about Mutual of Omaha, visit www.mutualofomaha.com.
Mission:
Our mission we help our customers protect what they care about and achieve their financial goals.
Vision:
For every customer a financial future imagined, planned, and secured.
Values:
1. We exist for our customers
2. We act with integrity
3. We are innovative
4. We are accountable for results
5. Together we achieve greatness.
Registered Representatives offer securities through Mutual of Omaha Investor Services, Inc., FINRA (www.finra.org)/ SIPC (www.sipc.org). Investment Advisor Representatives offer advisory services through Mutual of Omaha Investor Services, Inc. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business.
Home Office Address: 3300 Mutual of Omaha Plaza, Omaha, NE 68175. The third-party comments displayed are not verified, may not be accurate and are not necessarily representative of our client experiences. Any links to third-party websites and resources are provided solely as a convenience to you and not as an endorsement of the content. We make no representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party. Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates. Mutual of Omaha Insurance Company is licensed nationwide. Each underwriting company is responsible for its own contractual and financial obligations.
