Enablement Platform Manager / LMS Administrator

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Palo Alto Networks is seeking a highly skilled and professional Enablement Platform Manager to oversee and manage our learning management system (LMS).  The successful candidate will be responsible for the maintenance, updates, and overall management of training content and programs. This role is pivotal in supporting our Global Customer Services (GCS) audience, encompassing Customer Success, Customer Support, and Professional Services.

Your Impact

• Strategic Management: Design and manage our learning and enablement platforms to ensure they meet the business needs and support stakeholders across GCS.

• System Evaluation and Enhancement: Evaluate the current LMS state across the company and recommend enhancements based on feedback from internal stakeholders.

• Standards and Governance: Set standards and configuration management guidelines, including a cross-functional taxonomy, housekeeping standards, and governance protocols.

• Content Management: Upload, test, and update e-Learning modules effectively and efficiently.

• Cross-Departmental Collaboration: Collaborate with multiple departments and business units to implement new services, modules, and integrations within the system.

• Learner Administration: Manage learner setup, administration, workshop assignments, and assessment scoring.

• Reporting and Data Analysis: Create and maintain schedules to run reports and queries, collect and analyze training metrics, and publish findings.

• Stakeholder Support: Provide administrative support for the system to both internal and external stakeholder groups.

• Additional Duties: Perform other duties as required.

Qualifications

Your Experience 

• Expertise: Demonstrated expertise in enterprise learning management systems or content management systems. Prior experience with Docebo is preferred.

• Cross-Functional Collaboration: Proven ability to work effectively with multiple stakeholders and teams across the organization.

• Communication Skills: Strong communication skills with the ability to convey information clearly to both technical and non-technical stakeholders.

• Project Management: Ability to thrive in a fast-paced, deadline-driven environment while managing personal time and multiple projects efficiently.

• Data Analysis: Strong data analysis skills with experience in creating and running comprehensive data summary reports.

• Educational Background: Bachelor’s degree in a relevant field such as Business, Marketing, or Computer Science.

Additional Information

The Team

We seek a self-starter with a service-oriented and growth-oriented mindset, someone who enjoys diagnosing and resolving issues and is dedicated to continuous improvement. If you are passionate about learning management and ready to make a significant impact within our GCS team, we encourage you to apply.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $99000 - $160500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.