At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Our Premises Liability Operations team is growing! We're looking to bring on an Enablement Manager who will will assist in all case operations within our pre-suit team! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.
Responsibilities
• Oversee and develop Case Manager Leads across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals.
• Monitor and enforce compliance of case staff while promoting a positive work environment.
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards.
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.).
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner.
• Establish, enable, and execute additional processes for auditing performance.
• Review metrics to proactively identify areas of improvement for case staff.
• Facilitate case staff training with internal Learning and Development Team.
• Guide case staff to negotiate claims proactively and aggressively to settlement.
• Contribute to team strategic initiatives and help build shared standards and processes.
• Communicate firm goals and vision to staff.
• Onboard new hires and facilitate shadowing with other Case Managers and Case Manager Leads.
• Build relationships with case staff and attorneys in each region.
Qualifications
• Bachelor’s degree in business administration or related field or equivalent work experience.
• 2+ years of paralegal or litigation experience in the personal injury industry.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Working knowledge of change management principles and performance evaluation processes.
• Ability to work both independently and in a group setting.
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured.
Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved.
This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history.
Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve.
With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone.
All law firms are not the same. There’s only one Morgan & Morgan.
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