Title: EMS System Status Management Coordinator
Pay Rate: $30.00 - $34.00 per hour, based on experience
Location: King of Prussia, PA
Employment Type: Full time
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), Weekly pay, 401k, Night shift differential
About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
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Coordinate the daily operation of the regional EMS system
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Answer incoming radio and phone calls from field units, conducts appropriate computerized searches or related services on behalf of field units or callers.
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Records information obtained via telephone or radio in CAD or appropriate databases
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Coordinates daily deployment of EMS units within the assigned program
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Tracks EMS units logged in and available for calls; communicates with units to ensure optimal service delivery and availability for the next call. Confirms unit accountability in CAD
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Follows the System Status Management posting plan
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Monitors units time on task to ensure efficiency of service
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Tracks in CAD; out-of-service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicable
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Administer and facilitate inter-facility transfers
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Monitors program for compliance with management goals and objectives
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Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
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Receive, prioritize, and dispatch calls in CAD system
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Provide top tier customer service to medical facilities, the public, and our EMTs
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Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
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Maintain professional demeanor in office and while on the phone with customers
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Display knowledge of appropriate medical terminology and conditions
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Excellent verbal communication skills.
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Perform other duties as required/assigned.
Qualifications:
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High school diploma or general education degree (GED)
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Four (4) years of progressively responsible experience in administrative or technical support
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EMT or EMD Certification required
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Paramedic certification preferred
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ACLS and PALS required for Paramedics
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Ability to obtain unrestricted Bucks and Montgomery EMS Region Medical Command Status
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National Incident Management Systems (NIMS) courses IS 100, 200, 700, 800
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Valid Driver's License (minimum of 2 years) and acceptable driving record preferred
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
What We Do
DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible.
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