At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Employee Relations Manager will play a pivotal role in providing expert advice and guidance on employee relations / labour relations matters, fostering positive workplace relationships, and ensuring compliance with relevant laws and company policies across the Philippines. You will be a strategic support partner, ensuring leaders receive high quality and compliant advice and support on a range of employment relations and labour relations matters. You will partner with business leaders and the People business partner team to resolve complex and highly sensitive employee and industrial relations matters. You will be a collaborative team player with a strong people mindset and contribute to the delivery of initiatives intended to improve business outcomes.
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Work collaboratively with all levels of the business to support the timely identification and management of workplace relations matters, to establish and embed greater capability and confidence in relation to employee relations best practice.
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Oversee and coordinate case management activities and support the resolution of employment relations and labour relations matters, effectively and in line with legislative or regulatory requirements.
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Management of highly complex cases, dispute resolution and negotiations with employee representatives, if applicable.
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Represent Probe at DOLE and other regulatory bodies as required (in partnership with the Legal function)
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Provide clear and contemporary advice and support to business leaders on a broad variety of ER issues, equipping them with the tools and knowledge necessary to address issues proactively.
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Contribute & support the development and review of organisational policies, procedures/processes and documents.
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Monitor employee relations metrics and trends to proactively identify areas of concern and implement corrective actions as needed to mitigate risks and improve organisational effectiveness.
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Advocate the business value in effective workplace relations practices and leverage this value to influence change and improved outcomes.
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Advise the business on future workplace changes and implications in relation to the Probe business
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Maintain accurate records and documentation related to employee relations matters, ensuring confidentiality and data privacy compliance.
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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