Search the 36 jobs at Probe CX

The Operations Manager at Probe Group will oversee operations, ensuring efficiency and effectiveness in processes while fostering a culture of innovation and improvement. The role involves collaborating with clients across various regions and embracing challenges to contribute to the company's growth and success.

As a Legal Counsel at Probe Group, you will provide legal advice and support across various areas including compliance and commercial contracts. Responsibilities include drafting and negotiating contracts, assisting with tender responses, developing compliance checklists, and advising on legal matters to ensure company compliance with statutory obligations.

As a Customer Experience Executive, you will maintain data entry requirements, process customer documents, ensure confidentiality, and contribute to team efforts. The role involves communication with clients and resolving discrepancies in documents to ensure smooth operations.

The Appointment Coordinator is responsible for managing customer appointments, ensuring accurate data entry, and providing administrative support to the team. This role involves tracking appointments, generating reports, and collaborating with team members to maintain the client system's integrity and performance.

As a Network Support Engineer at Probe Group, the role involves providing technical support for network issues, facilitating communication between clients and engineering teams, and ensuring functionality and performance of networking hardware and software.

The Customer Experience Executive at Probe Group will provide exemplary customer service through various communication channels, including phone, email, and live chat. The role requires strong communication skills, problem-solving abilities, and the capacity to work under pressure while maintaining customer satisfaction.

As a Cruise Holiday Planner at Probe Group, you will be responsible for assisting customers in planning their cruise vacations by providing information, recommendations, and support throughout the booking process. You will leverage your passion for travel to create memorable experiences for clients.

The Senior Workforce Manager leads workforce planning, scheduling, and real-time management to meet business goals and service level agreements. This role requires managing forecasting, capacity planning, and staffing while collaborating with various departments to ensure efficient resource allocation and employee satisfaction.

The Financial Accountant will manage month-end close processes, prepare journal postings and balance sheet reconciliations, and oversee cash flow forecasts. They will also validate company transactions, maintain financial records, and serve as the primary point of contact for external audits.

Customer Service Representatives will handle inbound calls from customers to assist with pre-booking and post-booking inquiries. They will provide information, respond to concerns, and manage bookings using client-specific processes and knowledge bases to ensure customer satisfaction and accuracy in service.

The Circle Leader at Probe CX is responsible for managing daily operations and personnel to achieve service level and sales targets. Duties include coaching agents, managing HR issues, compiling performance reports, resolving problems, and improving customer experience. The role requires effective communication and operational management to enhance productivity and profitability.

The Customer Experience Executive at Probe CX provides world-class service to customers over calls, emails, and live chat, focusing on accuracy and efficiency, under the supervision of Circle Leaders. They aim to meet performance metrics and the company ethos of continuous improvement.

The Customer Experience Executive is responsible for processing administrative requests, vetting sales, handling membership changes, communicating with clubs and clients, and managing compliance with tailgating policies. The role includes monitoring alerts, responding to member queries, improving safety measures, and recording interactions within Clubware and Google Sheets.

The Customer Experience Executive will handle inbound and outbound calls, providing timely responses to inquiries via phone, email, and live chat. Responsibilities include troubleshooting techniques, managing customer complaints, ensuring quality service, documenting interactions, and following company policies and procedures. The role requires participation in training and focus on continuous improvement to maintain customer satisfaction.

The Customer Experience Executive is responsible for providing exceptional service to customers through phone, email, and live chat. The role requires strong communication and problem-solving skills, adaptability to changes, and the ability to work under pressure. Achieving performance metrics and focusing on customer satisfaction are key objectives.

As a Level 1 IT Helpdesk/Technical Support, you will provide exceptional customer service by troubleshooting issues related to applications, hardware, software, and network systems. You will aim to resolve incidents at the first point of contact and escalate more complex issues to higher-level support when necessary, all while gaining valuable experience in an IT Helpdesk environment.

The Customer Solutions Specialist at Probe Group engages with customers in a contact center environment, addressing inquiries and providing solutions. Responsibilities include interpreting customer needs, facilitating effective communication, and contributing to a supportive team culture. Opportunities for ongoing training and hybrid work arrangements are available, encouraging personal and professional development.

The Customer Solutions Specialist role involves providing exceptional customer service by interpreting customer needs and offering appropriate solutions. The position requires strong communication skills and the ability to work in a fast-paced environment. The role includes full-time or part-time options, comprehensive training, and opportunities for ongoing development within a supportive team culture.

The Customer Experience Executive at Probe CX is responsible for delivering excellent service to customers through various communication channels. This role focuses on creating a positive experience, adhering to performance metrics, and handling customer inquiries accurately and efficiently.

The Customer Experience Executive at Probe CX will handle customer inquiries, ensuring that they meet company and client standards. Responsibilities include attending training sessions, participating in team meetings, and achieving performance targets by maintaining quality and efficiency in customer interactions.