Search the 31 jobs at Probe CX

The IT End User Computing Engineer ensures the availability of technology services, manages IT assets, and acts as a liaison between IT and site leaders. Responsibilities include overseeing service delivery, facilitating communication, driving improvement initiatives, and analyzing performance metrics for better user experience and productivity.

The Senior Pricing Analyst will drive profitability through pricing strategies and financial modelling, collaborating with senior stakeholders to optimize profitability, prepare complex commercial models, and influence decision-making processes within the organization.

Customer Service Representatives will handle inbound calls from customers to assist with pre-booking and post-booking inquiries. They will provide information, respond to concerns, and manage bookings using client-specific processes and knowledge bases to ensure customer satisfaction and accuracy in service.

The Circle Leader at Probe CX is responsible for managing daily operations and personnel to achieve service level and sales targets. Duties include coaching agents, managing HR issues, compiling performance reports, resolving problems, and improving customer experience. The role requires effective communication and operational management to enhance productivity and profitability.

The Customer Experience Executive will deliver exceptional service to customers, ensuring quality performance on every call. The role requires handling inquiries in an efficient and respectful manner while meeting performance metrics. Strong communication and multi-tasking skills are essential.

The Customer Experience Executive at Probe CX is responsible for delivering excellent service to customers through various communication channels. This role focuses on creating a positive experience, adhering to performance metrics, and handling customer inquiries accurately and efficiently.

The Cruise Specialist will manage customer inbound service calls related to pre-booking and post-booking inquiries. Responsibilities include assisting customers with their queries, managing bookings, and providing accurate information based on client-specific processes and knowledge-based resources to ensure customer satisfaction.

As a Legal Counsel, you will provide legal advice in areas like regulatory compliance, corporate law, and commercial agreements. Responsibilities include contract negotiation, compliance management, and legal support across various divisions. You will develop legal documents, perform risk assessments, and keep stakeholders updated on legal changes while ensuring the company meets its legal obligations.

The Customer Experience Executive at Probe CX is responsible for managing customer contacts according to client and company standards, meeting KPIs, and adhering to service protocols. The role includes participating in training, performance reviews, and team meetings while handling customer inquiries efficiently and with attention to detail.

As a Bid Manager, you'll oversee the bid process, manage proposal development, and ensure client requirements are aligned with strategic solutions. Collaborate with cross-functional teams and contribute to content management while ensuring compliance with standards and facilitating operational transitions.

The Technical Support Representative will provide technical expertise via calls, chats, and emails, addressing inquiries related to installation, operation, troubleshooting, and product customization. They will also support continuous learning within the telecommunications sector and collaborate with team members for best practices in problem resolution.

The Senior HR Specialist at Probe Group will provide strategic HR guidance and manage employee relations while also focusing on diversity, equity, and inclusion initiatives. This hybrid role involves partnering with leaders, supporting employee engagement, and implementing DEI strategies to foster an inclusive work environment.

The Senior Workforce Manager oversees workforce planning, scheduling, and real-time management to meet business goals and service level agreements. Responsibilities include developing forecasts, managing staffing needs across multiple channels, and collaborating with various departments to enhance operational efficiency while mentoring a team of analysts.

The Customer Experience Executive is responsible for delivering exceptional service to customers over calls, emails, and chats. This role emphasizes accuracy and efficiency, aiming to meet performance metrics while ensuring respectful communication.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers on calls, ensuring accuracy and efficiency according to performance metrics while fostering communication and teamwork.

The Retention Specialist will engage with existing clients, assist with product-related queries, and drive loyalty and retention through proactive and reactive communication. Responsibilities include managing inbound calls, identifying customer needs, achieving productivity targets, and ensuring compliance with company policies. The role emphasizes building relationships with clients and collaboration with internal teams to enhance service effectiveness.

The Customer Experience Executive is responsible for providing world-class service via email, calls, or chat, ensuring efficiency and respect in every interaction. The role requires understanding English instructions and willingness to work onsite and overtime as needed.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers during calls, ensuring accuracy and respect while meeting performance metrics in a fast-paced environment.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional customer service in a timely and respectful manner while meeting performance metrics. The role requires effective communication and multitasking abilities in a fast-paced environment.

The Customer Experience Executive role involves supporting the Fitness & Lifestyle Group Central Admin Team by processing requests, managing membership changes, communicating with clients, and ensuring compliance with tailgating policies. The role includes responding to member queries and resources retention for improved safety in 24.7 clubs.