Search the 34 jobs at Probe CX

The Senior HR Specialist at Probe Group will provide strategic HR guidance and manage employee relations while also focusing on diversity, equity, and inclusion initiatives. This hybrid role involves partnering with leaders, supporting employee engagement, and implementing DEI strategies to foster an inclusive work environment.

As a Bid Manager, you'll oversee the bid process, manage proposal development, and ensure client requirements are aligned with strategic solutions. Collaborate with cross-functional teams and contribute to content management while ensuring compliance with standards and facilitating operational transitions.

The Project Manager will oversee project governance, including planning, budgeting, risk management, and stakeholder coordination. Responsibilities involve managing project scope, tracking progress, handling change requests, and ensuring timely updates on project status while employing effective communication and collaboration across teams.

The Data Scientist will explore AI solutions in contact centre operations, ensuring alignment with data requirements and performance metrics. Responsibilities include understanding trends in AI, contributing to research, promoting data-driven decision-making, and customizing solutions to meet client needs.

The Senior Workforce Manager oversees workforce planning, scheduling, and real-time management to meet business goals and service level agreements. Responsibilities include developing forecasts, managing staffing needs across multiple channels, and collaborating with various departments to enhance operational efficiency while mentoring a team of analysts.

The Outbound Sales Representatives at Probe Group will be responsible for receiving and making calls, managing customer inquiries via email and chat, providing product information, addressing complaints, and striving for high customer satisfaction and sales targets. They will collaborate with the team to ensure excellent service delivery and maintain product knowledge to assist customers effectively.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers on calls, ensuring accuracy and efficiency according to performance metrics while fostering communication and teamwork.

The Customer Experience Executive is responsible for delivering exceptional service to customers over calls, emails, and chats. This role emphasizes accuracy and efficiency, aiming to meet performance metrics while ensuring respectful communication.

As a Circle Leader at Probe CX, you'll engage with customers to ensure they have the information they need and feel heard. This role involves problem-solving, quick thinking, and fostering positive customer relationships, all while promoting an enjoyable work environment.

The Customer Experience Executive is responsible for delivering exceptional customer service through various communication channels, including phone, email, and live chat, while achieving performance metrics under the guidance of Circle Leaders.

The Senior Pricing Analyst at Probe CX will shape pricing strategies, influence profitability, and partner with senior stakeholders. Responsibilities include creating pricing models, maintaining profitability analyses, conducting complex data analysis, and communicating insights for decision-making.

The Group Privacy and Compliance Manager at Probe CX oversees the compliance framework across regions, ensuring adherence to laws and standards. Responsibilities include designing compliance programs, conducting audits, managing incident responses, and supporting risk management and ESG strategies.

The Retention Specialist will engage with existing clients, assist with product-related queries, and drive loyalty and retention through proactive and reactive communication. Responsibilities include managing inbound calls, identifying customer needs, achieving productivity targets, and ensuring compliance with company policies. The role emphasizes building relationships with clients and collaboration with internal teams to enhance service effectiveness.

The Customer Experience Executive at Probe CX is responsible for managing customer contacts according to client and company standards, meeting KPIs, and adhering to service protocols. The role includes participating in training, performance reviews, and team meetings while handling customer inquiries efficiently and with attention to detail.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers through various channels. They will handle inquiries accurately and efficiently, working under the supervision of Circle Leaders, and are expected to maintain high-performance metrics while providing support.

The Customer Experience Executive position involves providing world-class service to customers, ensuring accuracy and efficiency on every call while meeting performance metrics. The role requires good communication skills and the ability to work in a fast-paced environment.

The Customer Experience Executive is responsible for providing world-class service via email, calls, or chat, ensuring efficiency and respect in every interaction. The role requires understanding English instructions and willingness to work onsite and overtime as needed.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers during calls, ensuring accuracy and respect while meeting performance metrics in a fast-paced environment.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional customer service in a timely and respectful manner while meeting performance metrics. The role requires effective communication and multitasking abilities in a fast-paced environment.

The Cruise Specialist role involves handling inbound customer service calls related to pre-booking and post-booking inquiries. Representatives assist customers with concerns, manage existing bookings, and provide accurate information through client-specific systems and a knowledge base, ensuring customer satisfaction and efficient service interactions.