Employee Readiness Training, Senior Associate

Job Description
As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management helps the business/corporate functions to prevent, detect and monitor compliance and operational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.
As an Associate of Employee Readiness in Testing Center of Excellence, you will work in a dynamic environment to help craft and deliver the learning journey for our global Testing Center of Excellence teams. You are an integral part of the program team, providing input to shape the end user experience and help influence processes on the user's behalf. You will be able to create and deliver content that will help testers learn best practices and actively listen to feedback to shape content based on what users need. You'll partner with the framework and technology teams and be a part of the broader Control Management Employee Readiness team.
Job Responsibilities

• Contribute and help create learning curriculum plans, leveraging firm wide internal resources as needed for the Testing Center of Excellence
• Responsible for training delivery to a wide, global audience, including multiple levels: new to role, develop in role, prepare for role through in-person or virtual training sessions, or, assisting with build of online content
• Ability to understand anticipated changes for end user technology and functional changes and effectively communicate these using multiple modalities to impacted audience
• Be a subject matter expert / trusted trainer and advisor on the TCoE content and assist with translating to a delivery method that the impacted audience will best receive (e.g., communications, web- based and /or online content, PPT or video supporting materials, etc.) considering input from program owners and business stakeholders
• Assist with design of creative, modern and engaging solutions/enhance existing content to promote understanding of concepts by the impacted audience(s), suggest training strategies / new ideas
• Help influence courses and related content
• Manage and respond to stakeholder feedback and adjust/make improvements to delivery, content, overall satisfaction scores
• Provide reporting in a timely manner
• Help Build and maintain organization intranet sites/confluence/Teams and create employee-related content.
• Travel up to ~15-25% both domestically and internationally

Required qualifications, capabilities and skills

• Bachelor's Degree or equivalent preferred
• Experienced in training delivery, training design, learning and development and communications is required
• Risk Management / Process Improvement experience preferred
• Excellent presentation skills (written and verbal)
• Strong problem solving and analytical skills
• A curious mind that prefers to go deep to understand details
• Knowledge of interactive tools (Zoom, Adobe Connect, Confluence)
• Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills, with experience in Adobe Creative Suite a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.